Membership Specialist

Apply now Job no: 530040
Work type: Staff
Location: Northridge
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Information Systems & Technology, Marketing/Communications, Theatre Arts, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

 

Major Duties

Under general supervision of the Director of Marketing and Communications, the Membership Specialist directly oversees The Soraya’s membership program and is responsible for segmented membership acquisition appeals to individuals identified from ticket-buyer data. The incumbent oversees the annual renewal campaign including phone solicitation. Other responsibilities include the following:

  • Works with The Soraya’s Marketing team and other 3rd party designers to create membership collateral, and organizes tasks (including compiling and segmenting lists, preparing mail merges, etc.) for direct mail and digital solicitations.
  • Aims to meet goals set by Director of Marketing and Engagement and growing The Soraya’s membership program with major budgetary impact.
  • Organizes member benefits and recognition, including Porter Pavilion, and works with Front of House and Development teams to implement those benefits.
  • Performs other duties as assigned.

 

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/xm2nk

 

Qualifications

  • Equivalent to graduation from an accredited four-year college or university in a job-related field.
  • Equivalent to three (3) years of full-time, progressively responsible technical, analytical, or administrative experience.
  • Additional experience in job-related field may be substituted for up to two years of the required education, on a year for year basis.

 

Knowledge, Skills, & Abilities

  • Working knowledge of general practices, program, and/or administrative specialty. Working knowledge of operational analysis and techniques.
  • Thorough knowledge of {budget, policies, procedures, and outside regulations pertaining to theatrical membership programs, segmented membership acquisition appeals, and annual renewal campaigns.
  • Ability and specialized skills to expertly investigate and analyze problems with a broad administrative impact and implications.
  • Ability to: oversee and/or train others and provide lead work direction; interpret, and apply a wide variety of policies and procedures to develop conclusions and make recommendations; compile, write and present reports related to program or administrative specialty; and communicate clearly and effectively both orally and in writing.

 

Pay, Benefits, & Work Schedule

  • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
  • Classification/grade: 1038 / Admin Analyst/Spclst / 2
  • The anticipated HIRING RANGE: $4170 - $5500 per month, dependent upon qualifications and experience. The salary range for this classification is: $4170 - $7545 per month.
  • HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
  • REG: This is a Regular position with a one-year probationary period. 
  • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

 

General Information

  • This job opening has been re-posted and will remain OPEN UNTIL FILLED.
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
  • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

 

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

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