Program Case Manager and Intake Specialist

Apply now Job no: 540409
Work type: Staff
Location: Northridge
Categories: Confidential, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more:


Major Duties

Under supervision of the Director for the Office of Equity and Compliance (OEC), the Program Case Manager and Intake Specialist is responsible for conducting a full range of moderate to complex, specialized administrative assignments involving the use of sound judgment and discretion on a daily basis in support of the Director as well as investigators. The incumbent provides guidance on CSU policies related to discrimination, harassment, retaliation and sexual misconduct, conducting intakes of allegations of concerns, providing supportive measures and case management. 

  • Responsible for preparing, drafting, and processing data, reports, and correspondence relative to investigations.
  • Conducts intakes of concerns brought by staff, faculty, students, and third parties regarding discrimination, harassment and retaliation, including sexual misconduct reports.
  • Triages and conducts preliminary assessment, assignment, and tracking of reports of alleged discrimination and harassment. Prepares initial Notice of Investigation for review by Office leadership.
  • Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: 



  • Equivalent to graduation from an accredited four-year college or university.
  • Equivalent to three years of full-time, relevant progressively administrative experience.
  • Experience responding to reports of discrimination and harassment is preferred. Experience in data management and office management is a plus.


Knowledge, Skills, & Abilities

  • Thorough knowledge of: principles or organization, administration and management; practices and regulations as they pertain to civil rights laws, in particular Title IX, Title VI, and Title VII. Thorough knowledge of state and federal employment laws, rules, regulations, and collective bargaining procedures. Knowledge of higher education environment and issues preferred. Proficient in Microsoft Office applications.
  • Ability and specialized skills to:  communicate clearly and effectively, both orally and in writing; establish and maintain effective working relationships with staff, faculty, and others; work independently and plan day-to-day activities; make complex mathematical calculations; quickly learn, interpret, and apply multiple and complex rules, regulations, policies and procedures, and collective bargaining agreements; independently apply judgment and identify, research, analyze, and resolve problems.
  • Commitment and ability to thrive in a diverse community and promote/advance university-wide equity and inclusion efforts. Demonstrated organizational abilities and experience managing complex situations, records, data, and reports. Demonstrated ability to communicate effectively both verbally and in writing with individuals of varied professional, educational, and experiential levels within a multi-faceted organization.
  • Ability to work with a population from diverse backgrounds, including faculty members, students, staff members, alumni, members of the general public, senior University officials, and persons in senior positions outside the University.


Pay, Benefits, & Work Schedule

  • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
  • Classification: Confidential Admin Support / 1176 / grade 2
  • The anticipated HIRING RANGE: $4464 - $6250 per month, dependent upon qualifications and experience. The salary range for this classification is: $4464 - $10,689 per month.
  • HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
  • This is a Regular position with a two-years probationary period. 
  • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.


General Information

  • Applications received through June 17, 2024, will be considered in the initial review and review of applications will continue until position is filled.
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link:
  • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.


Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

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