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Associate Director, Disability Resource Center

Apply now Job no: 518566
Work type: Management (MPP)
Location: Pomona
Categories: MPP, At-Will, Student Services

Type of Appointment: Full-time, Management Personnel Plan (MPP II)

Salary Range: Commensurate with Qualifications and Experience

Recruitment Closing Date: Open Until Filled

Next Application Review: October 25, 2022


REQUIRED- All candidates must submit the following:

  • Application
  • Cover letter
  • Resume or CV
  • Three References



Cal Poly Pomona is committed to ensuring equality in educational opportunity and meaningful access for all students. The Disability Resource Center (DRC) supports this commitment by providing services and resources intended to facilitate equal access for students with documented disabilities. DRC serves as the campus office to verify eligibility for services and to determine reasonable and appropriate accommodations and services. DRC's approach to providing services for students with disabilities is interactive and highly individualized.  





  • Oversees, supervises, and manages performance of the Accommodations Support Team which includes the Accommodations Specialist, Classroom & Accessibility Specialist, Disability Program Specialist, Mobility & Support Specialist, and the Deaf & Hard of Hearing permanent and temporary staff. Trains all direct reports on accommodation and academic related matters as needed. Analyzes and evaluates the Accommodations Support Team operational workflow. Makes recommendations for operational changes, enhancements, and other improvements. Seeks and utilizes ongoing feedback from campus constituents for the continual enhancements of programs and services.
  • Works with the Director to formulate and establish processes and procedures for position classifications, conflict resolution, staff development, recognition and reward systems, and disciplinary action. Establishes channels for regular communication and review of internal personnel policies to ensure that all procedures are applied equitably throughout the office and are in compliance with Division, University, and Bargaining Agreement guidelines. Conducts regular performance evaluations for direct reports and works with the Director to provide professional development of staff members.
  • Works with the Director and the DRC grant writing team (every four years) to assist in the compiling of data and writing of the ARCHES TRiO SSS Grant.
  • Fosters a strong service culture within the unit through understanding and sharing information about university policies and procedures as they relate to students with disabilities, keeping abreast of trends in the field and current research to develop and conduct meetings/workshops/trainings; and develops and implements programs/services that meet the changing needs of students.
  • Works with the Director to manage the department budget and plan proactively for infrastructure capacity and technology changes. In consultation with the Director, develops, manages, and monitors the complex annual operating budgets of the DRC. This fiscal responsibility includes decision-making consistent with office and divisional priorities, analysis of program needs, and the development of strategies for the review and allocation of resources. The fiscal complexity of the DRC budget goes beyond the typical department budget in that there are multiple fluctuating variables in budget projections and student utilization of accommodations and support services dependent upon academic unit curricular instruction offerings, practices, and innovations.
  • In consultation with the Director, leads staff in the formulation of the department’s mission, vision, strategic plan, goals, objectives, and learning outcomes ensuring conceptual compatibility with the broader missions and strategic plans of the Division and the University.  



  • Works directly with campus administrators, faculty, and staff to ensure the provision of mandated academic services (alternate media, assistive technology, testing accommodations, sign language interpreting and real time captioning services, disability support services, accessible on-line instruction, mobility cart services, note taking services, classroom accommodations, accessible furniture accommodations, other services as appropriate, and access to facilities for students with disabilities.
  • Assists in the development and implementation of policies and procedures for comprehensive, individualized disability services program. Plans, develops, implements, and evaluates disability support systems and processes which supplement global university and departmental objectives and provides support services and program access for students with disabilities. Assists in the documentation and dissemination of such policies and procedures.
  • Ensures alignment with programmatic goals and compliance with disability regulations; including managing and updating existing forms, policies and procedures, systems and implementation of any new laws or procedures to ensure they are in line with disability and compliance requirements.
  • Responsible for the coordination, collection, and tracking of data related to accommodations. Generates, analyzes, and interprets program/service data to prepare department, division, university-wide and system wide reports. Responsible for producing a variety of documents and reports that include: budget augmentation requests, annual and progress reports, technical explanation responses, statistical data analysis reports, grant proposals, assessment reports, etc.
  • Designs and coordinates the DRC student orientation program. Evaluates and makes recommendations for changes and improvements to the orientation based on established best practices. Develops curriculum and informational presentations to ensure DRC students understand department procedures and timelines as they relate to accommodations and delivery of services.
  • Functions as a campus resource for students with disabilities as it relates to a students’ education; specializes in working with students with disabilities in an academic environment. Provides guidance and instruction to students and faculty, regarding the effect of disability in the academic environment and provides compensatory strategies and techniques to ensure access to the academic environment.
  • In consultation with the Director, leads the collaboration with other campus entities to administer programs and services to ensure compliance with system-wide policy guidelines (CSU Provision for the Accommodations and Support Services for Students with Disabilities, EO 1111, Accessible Technology Initiative, Sections 504 and 508 of the Rehabilitation Act, Americans with Disabilities Act, Fair Employment and Housing Act, and Department of Justice mandates). Keeps up-to-date of changing state and federal laws/regulations, court case decisions, and Department of Justice guidance when addressing new and evolving situations.
  • Liaises with external agencies to address the needs of students with disabilities (e.g., other educational institutions, public agencies, non-profit organizations, etc).
  • Maintains knowledge of current trends, industry standards, and best practices for providing reasonable accommodations to students with disabilities.



  • In conjunction with the Director and Disability Program Specialist, develops and implements training and programming for University departments to address campus-wide accessibility initiatives; including collaboration with campus departments to discuss disability related issues including testing, classroom, or other disability related accommodations.
  • Serves as a resource for administrators, deans, associate deans, staff, and faculty in relation to policy formulation and sensitive student situations that entail highly complex problems.
  • In collaboration with the Director, forges partnerships with campus administrators, faculty, and staff to ensure the provision of mandated academic services and access to facilities for student with disabilities.
  • Serves as a liaison between the DRC staff and academic administrators, department chairs, and faculty to identify collaborations, strengths, and areas for improvement. Addresses concerns and establishes open and appropriate lines of communication for the delivery of effective processes, practices, and services. Supportive consultations with faculty include the impact of access, equity and disabilities on academic policies and procedures, and the usability of information technologies.
  • Works with Disability Program Specialist to evaluate the Ability Ally Training Program. Suggest improvements to current program, and evaluates the need for additional specialized trainings. Develops assessment tools to measure effectiveness to guide changes to program curriculum.
  • Serves as a member of the Accessible Technology Initiative (ATI) steering committee. Oversees the process for early identification of students with accommodation needs and discussions with college departments in conjunction with the ATI effort.
  • Serves as a member of the Access and disAbility Alliance (AdA) committee. Works collaboratively with the AdA president to ensure alignment of programmatic goals.
  • Serves as a member of the Campus Health & Wellbeing Planning Committee. Assists in cluster programming and development efforts.
  • Serves as the liaison to the University Commencement Committee. Assists the ADA Coordinator with commencement accommodations. May be required to attend or assist with DRC staffing.
  • If needed, represents the DRC at CSU and statewide meetings. May participate in local and national professional associations and attend conferences that focus on leadership development, disabilities and accessibility trends/innovations as budget permits. Conducts/facilitates presentations and workshops within the university community, and professional and community based conferences.
  • Supports faculty in addressing student accommodation needs and engages them in the development of accessibility/universal design best practices.



  • In conjunction with the Director, develops and implements assessment measures that align with department core services and strategic plan designed to measure learning outcomes and quality of services.
  • Conducts ongoing comprehensive evaluations and assessments of the quality and effectiveness of programs to determine the extent to which the stated goals and objectives of the DRC are being met. Addresses changing student needs and institutional priorities. Identifies individual, organizational, or institutional barriers that hinder the achievement of DRC goals and devise and implement plans to address these obstacles.
  • Tracks statistics and assesses programs and activities for student advocacy and guidance. Develops, implements, and assesses programs designed to increase retention, graduation, high academic achievement, and career transition of students with disabilities 




  • Bachelor’s Degree in Counseling, Psychology, Student Affairs, Education, Educational Technology, or a related field.
  • 3 years of professional supervisory/leadership experience
  • Experience working in disability services or related student services program in a higher education environment leading and managing a comprehensive academic support related department
  • Experience collaborating on university-wide policy formulation
  • Experience working with accessibility issues demonstrated by documentation of accessible solutions
  • Comprehensive knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990 as amended, California State University (CSU) policy on disability support and accommodations, and all related technical standards pertaining to these laws
  • Understanding of hardware, software applications, technologies (existing and emerging) and resources used within a disability services setting
  • Demonstrated ability to quickly gain knowledge of and effectively apply and implement Cal Poly Pomona policies, practices, and activities of student services programs across campus and throughout the CSU system
  • Demonstrated ability to lead, manage, and supervise a diverse staff in a dynamic environment that requires the department and staff members to adapt to changing processes, practices, and initiatives
  • Demonstrated ability to engage in strategic planning to ensure most effective/efficient delivery of programs and services.
  • Knowledge of Universal Design principles and demonstrated ability to apply the principles in course design and/or co-curricular programs/service delivery
  • Understanding of academic policies and procedures; the ability to balance advocacy and appropriate academic expectations for students with disabilities
  • Ability to work effectively with faculty, technical and non-technical management, and professional/support staff
  • Ability to assess and be appropriately responsive to students’ needs and preferences in a variety of settings; which sometimes means counseling students on difference between equitable/reasonable accommodations and non-equitable/non-reasonable accommodations that lead to approval or denial of requests
  • Knowledge and skills to develop and facilitate workshops and training on procedural, technical, and other topics
  • Demonstrated ability to work independently, confidentially, and efficiently to carry out very complex assignments without detailed instructions, advise others individually or in groups on varied and complex matters, and determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
  • Demonstrated ability to logically, independently, and efficiently analyze and solve organizational and operational problems of one or several program areas
  • Demonstrated knowledge of the broad spectrum of disability categories present in post-secondary settings and the corresponding reasonable accommodations available to these students




  • Understanding of physical, cognitive, and psychological disabilities
  • Previous experience reading disability documentation including psychoeducational reports
  • Working knowledge of Deaf/Hard-of-Hearing services as applied in a higher education setting
  • Previous experience determining accommodations and technological solutions for adults who are blind or low vision
  • Experience advising, counseling, coaching, and/or teaching college students with disabilities
  • Well-developed skills for conferring with students, faculty and staff about, or in, an emergency situation
  • Excellent communication and interpersonal skills, demonstrated by the ability to work effectively with all levels in a demanding environment
  • Strong crisis intervention and consultation skills
  • Demonstrated ability to establish and maintain cooperative relationships with the various partnering agencies, the campus community and the public
  • Experience speaking in a variety of public settings such as classrooms and large group assemblies
  • Previous grant or project coordination experience
  • The ability to prepare and present oral and written reports/data which are clear, concise, and comprehensive
  • Collect and analyze data/information, draw conclusions from the analysis and make recommendations
  • Proven ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously
  • Demonstrated ability in managing difficult and complex situations involving students
  • Experience developing and maintaining case management files
  • Experience consulting with faculty/administrators about the instructional/classroom needs of students with disabilities
  • Demonstrated ability to work cooperatively with others within a multidisciplinary environment
  • High degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality
  • Knowledge of effective strategies to ensure retention and graduation of students with disabilities
  • Experience in a large, complex, and diverse public higher education institution 



COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at


Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at


Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at  



Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


Outside Employment Disclosure

Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request.  See policy at


Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at



Cal Poly Pomona is a smoke and tobacco-free campus.  See policy at


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at:


Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at More information is available at:



Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: and at

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