Job Opportunities

IT Support Analyst (Information Technology Consultant, Foundation)

Apply Now Job no: 540417
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)

Position Summary

Under supervision of the College IT Lead, the IT Support Analyst will serve within the College of Health and Human Services as part of the IT Services and Support team. The Analyst will be responsible for IT support, user consultation, and guiding purchases of hardware and software.  This position will focus on support for the faculty and staff within the School of Exercise and Nutritional Sciences and the School of Physical Therapy.  This position will also assist in college (CHHS) and (when needed) campus wide initiatives around IT security mandates, inventory management of computing equipment and ad-hoc initiatives to streamline and improve technology processes.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement.  The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

Within the IT Division, the IT Services and Support unit manages support across colleges and divisions.  This position would be part of the College of Health and Human Services (CHHS) and would provide endpoint support, IT consultation, quotes, and security management for systems primarily for the School of Exercise and Nutritional Sciences and the School of Physical Therapy program.  When needed this role will also serve users across the college and collaborate with IT teams/groups throughout the SDSU community.

For more information regarding the IT Division, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

  • Bachelor’s degree in a related field OR a minimum of four years of related experience
  • One or more years of experience providing academic technology support in a higher education setting.
  • Strong problem-solving skills – be able to bring suggestions and alternatives to technical problems.
  • Experience working in a service desk environment.

Licenses/Certifications Required

  • California driver’s license
  • Certification of completion of driver safety training as required by CSU Office of Risk Management must be obtained as soon as possible after hire date.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,334 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,899 - $7,506 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on July 1, 2024. To receive full consideration, apply by June 30, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@gmail.com.

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