Arial photo of the ECC campus with a view of Lake Spartan

Director of Testing Services

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Position Type: Full-Time
Location: Elgin, IL
Experience Level: Mid-Level
Categories: Administrator, Supervisory
Role: Director of Testing Services

As a result of the Covid-19 Delta Variant, the Governor of the State of Illinois has issued Executive Order 2021-20 (Covid-19 Executive Order No. 87), to include mandatory COVID vaccines or submission to weekly testing for higher education faculty, personnel, and college students, as well as issuing an indoor mask mandate for all. By choosing to apply, I acknowledge and understand that upon employment, Elgin Community College (ECC) may require proof of vaccination or weekly testing as required by this mandate.


About ECC:

Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.

Work Schedule:

Must be willing to work a flexible schedule to meet the needs of the department.

Rate of Pay:

This position is a grade 15 with a minimum of  $56,925. Salary offer will be commensurate with the education/experience, in alignment with the College’s compensation philosophy,  and the current CBA, if applicable.

FLSA Status:


Grant Funded:


Job Summary:

An employee in this classification performs work of moderate difficulty by providing leadership to the Testing Services department . Work is distinguished by the ability to ensure compliance and effective workflow while collaborating across campus and general public to develop, and implement assessment framework based on student learning outcomes and key performance indicators. General direction is received by the assigned supervisor.

Required Knowledge, Skills & Abilities:

  1. Bachelor’s degree in education, computers, statistics, math,  or relevant field, with three Three (3) years of experience working in the field of testing with a thorough understanding of testing procedures, test administration, tracking, scoring and interpretation, preferably in community college testing that offers a variety of paper-based and computer based tests, or an equivalent combination of education and experience.
  2. Considerable knowledge of the of the application of technology to deliver testing services, including placement tests and proctoring.
  3. Considerable skills to respect and handle confidential information and test security at all times.
  4. Considerable skills in troubleshooting technical issues, research, and maintain records and reports.
  5. Considerable skills in developing and managing departmental budgets.
  6. Considerable skills in critical-thinking, analytical and problem solving
  7. Considerable interpersonal, verbal, presentation and written communications skills with the ability to communicate and interact with all levels of staff, faculty, administration and stakeholders in a diverse community.
  8. Working skill in interpersonal interaction to be applied to a variety of individuals with differing education, ethnic and socio-economic backgrounds.
  9. Considerable skill in organizing work to meet established deadlines while maintaining attention to detail.
  10. Considerable skills in operating a personal computer, applicable software and peripheral equipment as well as learning and adapting to new and updated programs and technology.
  11. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Desired Knowledge, Skills & Abilities:


Essential Duties:

  1. Overseeing the day-to-day processing of testing functions to achieve maximum customer service while ensuring efficient and effective workflow, including supervision, training, and development of staff, set department goals and oversee budget.
  2. Manage the implementation of testing processes related to the student system modules, including problem solving, user testing and enhancements
  3. Develop, direct, and implement procedures for the administration of all testing activities. Maintain appropriate manuals for various testing procedures and testing software whether paper based or computer based.  Read various testing or technical manuals to complete proctor certification as required by test providers. Ensure testing information website, brochures, flyers, handouts, forms, needed for staff, and students are accurate.
  4. Create, collect, maintain, and provide reports on operational data for testing departments to supervisor and other departments or colleges.  Provide advice, research, testing consultation, tracking, and SIS configuration. 
  5. Collaborate with IR, College Alliance, Registration, Records, Admissions, Academic Advising, and faculty on test selection, implementation, and distribution. Interact and network with other colleges, sites, list-serves, soliciting, and providing test-related information (organization, procedures, testing instruments, testing personnel, software, technology, research, etc.)
  6. Identifies and resolves employee relations and performance issues.
  7. Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.
  8. Evaluates employee performance and sets clear goals and expectations
  9. Maintains required training, licensure and/or certifications
  10. Maintains confidentiality of privileged information and adheres to applicable privacy laws
  11. Demonstrates sensitivity, understanding and respect of diverse populations within the workplace.
  12. Maintains an understanding of the work of colleagues to effectively provide backup and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
  13. Demonstrates independent judgment and discretion in making position related decisions.

Other Duties:

Other duties as assigned that pertain to the job description.
Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Physical Demands:

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Visual Acuity:

Close visual acuity (e.g. computer, assembly)

Work Environment:

Moderate noise

Environmental Conditions:

Typical office or administrative

Current SSECCA Union Member Information:

The initial posting date for this position is 05/18/2022. Elgin Community College Support Staff Association(SSECCA) members that apply by 05/25/2022 and meet the posted minimum qualifications will receive full consideration.

Equal Employment Opportunity Statement:

Elgin Community College does not discriminate, or tolerate discrimination, against any member of its community on the basis of race, color, national origin, ancestry, sex/gender/gender identity, age, religion, disability, pregnancy, veteran status, marital status, sexual orientation, or any other status protected by applicable federal, state or local law in matters of admissions, employment, or in any aspect of the educational programs or activities it offers.

In addition, Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices, educational opportunities, and programs and services. If you need a reasonable accommodation for any part of the application and hiring process, please notify the College’s EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a case-by-case basis.


Advertised: Central Daylight Time
Applications close:

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