University Decision Support at Northeastern University provides timely information and analysis to both the Northeastern community and to external entities to enable evidence‐based decision making and planning. The work done by Institutional Research staff supports and informs planning, management, accreditation, and assessment activities at every level of the University. The office provides regular and ad hoc data analyses to both internal and external constituencies and plays an integral role in developing data resources for university.
The Director of Institutional Research oversees compliance reporting, internal requests for information, and ranking/guidebook reporting while also acting as a contributing member of the IR staff. The Director plays a critical role as the leader of the IR team by providing expertise in internal and external reporting, data analysis, accreditation, and assessment. The Director also supports the Associate Vice Provost for Institutional Research and Decision Support in monitoring and improving IR team operations.
Each year hundreds of data and analysis requests are received by the office from both internal and external audiences. The Director assumes the lead role in prioritizing and organizing these projects and requests, identifying and solving reporting problems, and recommending solutions and resolving issues. The Director is responsible for assigning projects and ad hoc requests for information to the IR staff, keeping in mind workload, complexity, priorities, and other circumstances.
The Director also participates in the preparation of various publications used to report standard data within the campus community and will plan for and develop new data analyses/reports that present data of interest to the University community. Communication is also an important part of the Director’s job to ensure that the IR team’s clients understand the resources available to them and how to use them.
The Director is responsible for the smooth functioning of the IR staff, including their professional development, technical skills, and work environment. Responsibilities of this position may also include membership on relevant university committees, and meeting with clients of the IR team to ascertain their information needs.
The position involves a great deal of interaction with people and requires a customer service mentality to quickly respond to the requests from both university offices and external agencies. The Director must have strong analytic skills, be detail oriented and be willing to work with others to maintain and improve upon the quality of the data reported through UDS and by users within the University community.
He/she will assist the AVP by creating, developing and implementing techniques to optimize the efficiency and effectiveness of the office. This may also include various technical functions within the office such as the managing documentation of the office’s work, overseeing updates to the department website, or organizing the UDS Tableau Server site.
The Director must have strong technical skills and the desire to expand upon those skills through formal and informal training opportunities. The Director will participate in professional development activities in order to maintain currency in industry practices and trends, and will take advantage of training to maintain strong technical skills in areas that affect his/her job.
- Oversee the work of the Institutional Research team by prioritizing and organizing projects and ad hoc requests, identifying and solving reporting problems, reviewing the work of the IR team, and resolving issues.
- Participate in the preparation of data and reports for Northeastern’s campus decision makers.
- Prepare summaries of rankings and guidebooks submissions for Senior Leadership Team approval.
- Manage the IR team by setting goals and performance standards and coaching and evaluating staff.
- Assist the Associate Vice Provost for Institutional Research and Decision Support in optimizing the efficiency and effectiveness of the office through technical solutions, improved documentation, or other ideas.
- Participate in university-wide committees as needed and meet with IR team clients to ascertain their needs for information.