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Visitor Service Assistant (Temp 1 year)

Apply now Job no: 493941
Work type: Temporary
Location: Marina Bay Sands
Categories: Museum

JOB SCOPE

 

  • Provide excellent customer service to visitors at all times, ensuring the smooth running of the daily operation of the ArtScience Museum.
  • Engage with the Museum’s visitors in a positive and professional manner, inspire and inform visitors of exhibitions and galleries within the Museum and proactively promoting ticket sales
  • Proactively working in (but not exclusive to) the Main Admissions and all Public areas of the Museum and other areas when required.
  • Assisting visitors with enquiries and where applicable directing them to the appropriate source of information.
  • Provide guidance and education to all casual staff in good museum practices.
  • Ensure that artifacts’ are safeguarded, work areas comply with health and safety standards and SOP’s (Standard Operating Procedures) are adhered to. All areas are kept clean and maintained to a high standard. Any problems or defects should be reported to the Assistant Manager/Manager promptly.
  • Project a professional appearance at all times both verbally and in appearance.
  • Perform shift responsibilities and is accountable to the Assistant Manager/Manager for the smooth running of the day to day shift operations (Main Admissions, Visitor Services counters) and others as follow:
  • Evacuation and Emergency procedures
  • Display Screen Equipment
  • Admissions Policy
  • Lost child / property
  • 1st Aid
  • Group visits
  • Daily operational check list
  • Audio Guide Rental
  • To be fully knowledgeable on all Standard Operating Procedures & all exhibitions within the Museum.
  • Liaise with the Assistant Manager/Manager on daily and weekly roster patterns (inclusive of weekends & Public Holidays)
  • Provide verbal customer feedback. Suggesting ideas for improvement to the guest service experience.
  • Take on any other duties within the Museum, as the business requires.

 

JOB REQUIREMENTS

 

  • Minimum  Diploma in Tourism / Hospitality preferred or equivalent
  • Or a Certificate in Hospitality Operations from a recognized institution.
  • Prior experience in hospitality and tourism industry.
  • Excellent guest relations and communication skills
  • Prior working experience in the Museum environment is an advantage.
  • Keen to work in the museum, arts and culture industry, with a passion for learning and communicating the arts and sciences.
  • Motivated with high energy, able to appreciate a dynamic, fast-paced environment.
  • Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations.
  • Enjoy working with children and people of all ages.
  • Well-groomed and professional disposition.

Advertised: Singapore Standard Time
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