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Customer Relations Executive

Apply now Job no: 494317
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

JOB SCOPE

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

 

Job Responsibilities

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).  
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons. 
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

  • ‘A’ levels or Diploma holder in Hospitality, Marketing or Business Administration preferred.

Experience

  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Able to communicate comfortably in English. Additional language skillsets in Mandarin, Cantonese or other languages is an advantage.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.

Advertised: Singapore Standard Time
Applications close:

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