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Guest Service Executive - Call Centre Agent (Express Service)

Apply now Job no: 494788
Work type: Full Time
Location: HarborFront Office
Categories: Call Center

JOB SCOPE

  • Be customer centric with internal and external guests via all communication channels
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests
  • Tackle first level complaint with a pleasant disposition
  • Agility to handle services and requests effectively & efficiently
  • Apply logic in guests challenges and proactively offer/discuss resolution with a Manager on Duty
  • Up-to-date with hotel information of events/activities to provide accurate information in a timely manner
  • Responsive to emergency situations in according to hotel guidelines
  • Contribute to achieve individual and team KPIs
  • Support other responsibilities that may be assigned from time to time

 

JOB REQUIREMENTS

  • Minimally GCE ‘O’ Level, Nitec or higher
  • Customer centric attitude and work well under pressure
  • Compose in handling complaints and emergencies
  • Ability to multi-task and comfortable with applications and technology
  • Proficiency in other languages than English such as Mandarin, Japanese and Korean are extremely beneficial
  • Excellent telephone etiquette
  • Effective communication skills, both verbal and written
  • Rotational shifts including public holidays and overnight shifts, depending on operation needs
  • High collaboration and adaptable to changes in a dynamic environment
  • Mature, meticulous, resourceful, organized and able to work independently
  • Work is subjected to change to meet business/operational needs
  • Able to work in front of computer and sit for extended periods of time

Advertised: Singapore Standard Time
Applications close:

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