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Casual Labour - Visitor Experience Agent (Attractions)

Apply now Job no: 496468
Work type: Casual
Location: Marina Bay Sands
Categories: Museum

Job Responsibilities

  • Provide excellent Visitor Experience and ensuring the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
  • Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
  • Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.
  • Assist visitors with enquiries and where applicable directing them to the appropriate source of information.
  • Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.
  • To be equipped with good product knowledge of all offerings available to visitors.
  • When deployed at the museum, ensure that artifacts are safeguarded.
  • To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.
  • Project a professional presence, both verbally and in appearance, at all times.
  • Perform shift duties responsibly and is accountable to the Supervisor/Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.

Job Requirements

  • Entry level (min GCE O' level) and proficient in English (as a spoken language).
  • Keen to work in the Attractions industry, with a passion for learning and people engagement.
  • Prior working experience in the attractions or hospitality industry is preferred although training will be provided as necessary.
  • Some experience in presenting information to individuals or groups in a public/educational context will also be advantageous.
  • A vivacious personality who enjoys working with people of all ages.
  • A team player who is motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
  • Able to apply good judgment and discretion whilst maintaining a calm demeanor in high volume or stressful situations.
  • Able to stand for long hours.
  • Able to work on shifts including on weekends and public holidays.
  • Must be able to commit fully for 3 to 4 days in a week for the duration of at least 3 months minimum.
  • Well-groomed with a professional disposition.
  • All other duties as directed.

It is the Company’s preference to hire individuals who are fully vaccinated. If you are not fully vaccinated but have:

  • Begun the vaccination process and are awaiting the 2nd/3rd vaccination appointment, or are within the 14 day period prior to being classified as fully vaccinated; or
  • Are certified to be medically ineligible for vaccination against COVID-19 by a medical professional;

Please present proof of the above. Your understanding and support is much appreciated.

Advertised: Singapore Standard Time
Applications close:

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