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Hello, 

FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting.

FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world’s largest and most awarded travel management companies. With a presence in 97 countries, we deliver seamless and personalized travel solutions powered by flexible technology and expert human support.

🏆 Recognitions:

• Winner of the World’s Leading Travel Management Company award for 9 consecutive years (WTM).

• Named one of India’s Top 100 Great Mid-size Workplaces – 2024.

✈️ Role Overview

We are seeking a dynamic, process-driven, and client-centric Manager – MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise, team leadership, stakeholder engagement, and process innovation in the corporate and group travel ecosystem.

🗓️ A Day in the Life – Key Responsibilities

• Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations.

• Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services, ensuring compliance and exceptional service quality.

• Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently.

• Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements.

• Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies.

• Stay updated with global visa regulations, geopolitical changes, group movement protocols, and country-specific advisories.

• Implement automation tools or partner platforms for process efficiency, tracking, and reporting.

• Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement.

• Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution.

• Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE.

✅ You’re Perfect for This Role If You Have

• 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity, preferably within corporate or MICE travel.

• In-depth knowledge of global visa regulations, group documentation protocols, and embassy liaison best practices.

• Prior experience handling group and incentive travel, event-based movements, or large delegations.

• Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools.

• Strong leadership, client servicing, and crisis management skills.

• Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients.

• Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism.

• Bachelor’s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus.

🎁 What’s in It for You

• Competitive compensation aligned with seniority and market benchmarks.

• Leadership exposure in a global organization with a robust MICE ecosystem.

• Work-life balance with paid time off, industry travel perks, and employee-centric policies.

• Comprehensive health, accident, and life insurance.

• Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network.

• Vibrant workplace culture with recognition programs, team events, and continuous learning.

🌟 Why Join FCM Travel India?

At FCM, you’re not just taking a job – you’re building a career. With a people-first culture, global exposure, and purpose-driven work, we create an environment where your growth is our priority. Diversity, innovation, and passion drive our journey – and we’re just getting started.

Irreverence. Ownership. Egalitarianism