Key Responsibilities:
• Collaborate with stakeholders to gather and document detailed business and
technical requirements for ServiceNow & Uipath implementations and enhancements.
• Conduct gap analysis, feasibility studies, and impact assessments to identify
areas for process improvement and optimization.
• Develop user stories, workflows, process maps, and detailed functional
specifications to support the ServiceNow platform's configuration and
development.
• Develop user stories, workflows, process maps, and detailed functional
specifications to support Uipath Automation opportunities
• Coordinate with developers and technical teams to ensure that all solutions are
aligned with business objectives and requirements.
• Assist in designing, testing, and implementing ServiceNow modules, including
Incident Management, Problem Management, Change Management, Service
Catalog, and CMDB.
• Monitor and analyze ServiceNow performance metrics to identify trends, issues,
and opportunities for improvement.
• Ensure compliance with industry best practices, standards, and governance in
ServiceNow implementation and usage.
• Prepare and deliver reports, presentations, and documentation to communicate
project progress, risks, and findings to stakeholders.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, Business
Administration, or a related field.
• 2-4 years of experience as a Business Analyst, preferably with experience in
ServiceNow or ITSM platforms.
• Strong understanding of ServiceNow applications and modules, including
experience with the ServiceNow platform and its capabilities.
• Proficient in business analysis methodologies, process mapping, and
requirements gathering techniques.
• Excellent communication and interpersonal skills with the ability to work
effectively with diverse stakeholders.
• Strong problem-solving and analytical skills, with attention to detail.
• Knowledge of ITIL framework and service management principles is highly
preferred.
• Experience with Agile or Scrum methodologies is a plus.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification is a plus.
• Some Knowledge or understanding of Uipath is advantageous
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