As the Workday Functional Support Specialist, you will play a key role in ensuring the effective configuration, optimisation, and ongoing performance of the Workday platform. In this position you will provide expert functional support across core modules including HCM, Compensation, Talent, and Benefits, while maintaining alignment with global HR operations. Collaborating closely with HR, IT, and international business teams, the specialist drives system enhancements, resolves issues, oversees release testing, and safeguards platform reliability to support strategic workforce initiatives. Please be aware that this role will require someone who is able to cover rotational shifts to cover global business hours for Australia, Asia, UK/EMEA, New Zealand and the Americas.
Key Responsibilities:
- Configure and maintain various Workday modules including Core HCM, Compensation, Talent, and Benefits in alignment with business requirements
- Manage changes to business processes, validation rules, reports, and security groups within Workday
- Support and maintain accurate organizational structure and position management
- Ensure data integrity across all modules by performing routine audits and validations
- Act as the point of contact for HR and operations teams to resolve functional queries and support continuous improvement
- Lead the half-yearly Workday release process, including impact analysis, testing, documentation, and training
- Support HR projects and system enhancements by translating business requirements into functional specifications
- Generate or modify custom and standard Workday reports as needed by HR stakeholders
- Coordinate with global HR and IT teams to ensure system configuration aligns with compliance and operational standards
You’ll be perfect for the role if you have:
- Bachelor’s degree in information systems, Human Resources, or related field
- 3–5 years of relevant experience in Workday functional support, preferably in a global HR operations or shared services environment
- Proven experience in configuring and supporting multiple Workday modules
- Familiarity with Workday release cycles, change management, and test planning
- Exposure to security configuration and report development is a plus
- Strong knowledge of Workday modules: HCM, Compensation, Talent, and Benefits
- Hands-on experience with Workday configuration, business processes, and reporting
- Strong knowledge of HR processes across the employee lifecycle if preferred
- Ability to handle confidential data with high integrity and discretion
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the wellbeing of our people.
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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