Hello,
FCM part of FTCG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.
Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011), FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of India’s Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Key Responsibilities:
- Develop and implement comprehensive test plans and strategies to ensure software quality.
- Oversee the QA team, providing guidance, training, and performance evaluations.
- Collaborate with product managers, developers, and other stakeholders to understand requirements and define testing criteria.
- Ensure effective communication and reporting of test progress, issues, and risks to relevant stakeholders.
- Manage and maintain testing environments and tools.
- Identify areas for process improvement and drive initiatives to enhance testing efficiency and effectiveness.
- Perform root cause analysis of defects and collaborate with development teams to resolve issues.
- Stay updated on industry trends, tools (low code/no code automation tools), and best practices (shift left & shift right testing) to continuously improve the QA process.
- Plan, schedule, and manage QA activities to ensure timely delivery of projects, monitoring project scope and resources to ensure alignment with project goals.
- Coordinate and manage the release process, ensuring that all quality standards are met before deployment.
- Develop and manage processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
- Communicate quality standards and parameters to the QA team, product development team, and other relevant staff.
- Roll up the sleeves and work alongside the team for test designing, test execution, defect logging, defect triage.
- Coordinate and participate in product testing, including regression testing and user acceptance testing (UAT).
- Review client, customer, and user feedback, and incorporate it into the QA process (feedback loop).
- Build test automation strategy and ensure that the team focuses on both automation and manual testing.
- Develop and maintain regression suites and release notes.
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 8-10 years of experience in software quality assurance, with at least 3 years in a leadership role.
- Strong understanding of software testing methodologies, tools, and best practices.
- Experience with automated testing tools and frameworks (e.g., UiPath, Cypress).
- Excellent analytical, problem-solving, and communication skills.
- Proven ability to lead and manage a team effectively.
- Experience with Agile/Scrum methodologies.
- Project management experience is highly desirable.
- Experience with release management processes and tools.
- Well versed with governance, gatekeeping, quality metrics and reporting.
Preferred Skills:
- Advanced certification in software testing (e.g., ISTQB-CTAL).
- Familiarity with non-functional testing and tools.
- Experience with Azure DevOps and continuous integration/continuous deployment (CI/CD) pipelines.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
