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About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Role Summary 

FCM Meetings & Events is embarking on one of the most ambitious global standardisation programmes in its history — the M&E Single Operating Model (SOM). This is a 2-year, 13-market transformation programme rolling out an integrated technology and process stack across our global business. We are looking for a talented and driven Project Manager to own end-to-end delivery across our EMEA markets before pivoting to support AMERS markets. You will be the institutional knowledge carrier for the programme: the same person who lands the EMEA blueprint takes it into AMERS. This is a high-visibility, high-impact role at the heart of a genuinely global programme. You'll work across multiple time zones, deployment modes, and business cultures — and you'll leave having delivered something that changes how M&E operates globally. Please note, this is a 24 month FTC.

What You'll Do

Project Planning & Execution 

• Own end-to-end project planning across an assigned portfolio of M&E markets, covering a variety of deployment types across the programme's 2-year delivery window.
• Develop and maintain detailed market-level project plans — scope, timelines, resources, dependencies, and deliverables — using Agile and hybrid methodologies appropriate to each deployment type.
• Execute concurrently across multiple markets in flight, managing pre-build, UAT, cutover, go-live and hypercare phases with discipline and pace.
• As the programme evolves and sequencing shifts, flex the regional focus of your delivery remit in line with programme need — carrying institutional knowledge forward so each market delivery informs and accelerates the next.
• Regularly monitor and report project progress to the Head of Transformation and Steerco, keeping status transparent and escalations clean.

Business Alignment 

• Partner closely with M&E business and discipline leaders to translate strategic objectives into executable project plans.
• Ensure all project outcomes align with the overarching programme goals: standardised process, consistent technology, and a single global operating model.
• Balance the pace demands of a lean, entrepreneurial programme culture with the rigour needed to deliver safely across high-risk, high-complexity markets.
• Act as the primary bridge between local market stakeholders and the central programme team.

Risk Management

• Proactively identify, assess and manage risks and issues across all markets in your delivery remit — with particular attention to integration dependencies and sequencing constraints that could impact go-live dates.
• Own the delivery risk register for your markets, ensuring mitigations are live and escalations reach the right level quickly.
• Coordinate closely with the Tech Delivery Lead on integration risk, and with the Global Change Manager on adoption risk, ensuring delivery and change land together.
• Apply lessons learned from each market to continuously improve delivery velocity and risk posture as the programme progresses. 

Stakeholder Engagement

• Build and sustain strong working relationships with internal market teams, regional GMs, the central program team, Corp Tech, Deployment, Finance, IT, and external vendors.
• Communicate project progress, milestones and escalations clearly and consistently — keeping stakeholders informed and engaged across different time zones and cultures.
• Represent program delivery interests in working group cadence and cross-functional forums.
• Support the Global Change Manager in stakeholder engagement and readiness activities at a market level.

Resource & Delivery Coordination

• Work within the firewalled resource model — coordinating with Corp Tech firewall capacity (Dev, QA, Data Migration, Data/Reporting, SA) and Deployment Managers to align delivery capacity to market sequencing.
• Surface resource conflicts early, escalating to Programme Manager and Steerco rather than absorbing them silently.
• Support the onboarding of surge resource into market delivery at peak windows, ensuring context transfer is fast and effective.
• Contribute to programme-level resource planning and sequencing decisions — each market delivery should actively inform and improve the readiness and efficiency of those that follow. 

Market Initiation & Pre- Engagement 

• Lead structured pre-engagement for each assigned market, defining scope, deployment mode, key stakeholders, readiness criteria and success metrics.
• Facilitate the knowledge handover sessions ahead of each market engagement and translate technical context into delivery-ready project artefacts.
• Develop market-level project charters and delivery plans as the basis for programme-level reporting and Steerco visibility.

Project Monitoring & Control 

• Implement robust monitoring mechanisms across all markets in flight simultaneously — tracking progress against milestones, dependencies and go-live dates.
• Maintain a live delivery view of market in your remit, feeding into the central programme status cadence.
• Review and manage delivery against the sequencing plan, flagging any variance that threatens key integration milestones or downstream market timelines.

Quality & Hypercare

• Ensure quality gates are met at each phase of delivery: pre-build sign-off, UAT completion, cutover readiness and go-live validation.
• Protect hypercare resource allocation for each market — ensuring no market in hypercare is stripped of support to feed the next deployment.
• Document delivery lessons learned at market level, feeding insights into programme-level playbooks that improve delivery quality and velocity across all regions.

Project Transition & Readiness 

• As the programme sequencing evolves, lead the structured transition of your delivery focus to new markets or regions — ensuring playbooks, lessons learned and stakeholder context are fully transferred and no institutional knowledge is lost.
• Establish relationships with incoming market stakeholders early, building delivery plans and supporting Deployment Managers in preparing for market execution.
• Ensure knowledge is captured in programme artefacts, not held by individuals — so each regional handoff accelerates rather than resets delivery momentum.

Continuous Improvement 

• Actively contribute to programme-level retrospectives and process improvement, applying Agile principles of inspect and adapt across your delivery portfolio.
• Share delivery insights, risks and reusable artefacts openly with the wider programme team to build collective programme intelligence.
• Champion a delivery culture that balances pace with quality — fast enough to hit the sequencing plan, rigorous enough to protect go-live and hypercare integrity.

What We're Seeking 

• Proven end-to-end project management experience in complex, multi-market technology programmes is essential.
• 5+ years delivering technology deployment or migration projects across multiple geographies simultaneously.
• Demonstrated experience managing concurrent project delivery across international markets — including the cultural, regulatory and stakeholder complexity this involves.
• Experience in technology rollouts involving CRM, Finance, ERP, or event/travel management platforms — directly relevant experience highly advantageous.
• Track record of managing projects within a matrixed, firewalled resource model — working effectively with cross-functional teams you don't directly control.
• Strong analytical mindset: comfortable with risk registers, dependency mapping, delivery dashboards and milestone-based reporting.
• Excellent stakeholder management skills across time zones, seniority levels, and cultural contexts — multi-regional experience essential.
• Experience in MICE/Travel advantageous but not essential.
• Scaled Agile (SAFe) certification — highly preferable.
• Project Management qualification (PMP / PMBOK / Prince2 / Agile or similar) — mandatory.
• Additional Lean or change management qualifications welcome.

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.#LI-CS2#MTEV#LI-Hybrid