ABOUT THE OPPORTUNITY...
Join Flight Centre Travel Group as our Global People Services - APAC Team Lead in Brisbane and play a key role in supporting our people through Workday and HR administration. You’ll lead the day-to-day operations of a regional Global People Services team, guiding and developing team members while acting as an escalation point for People Experience stakeholders. You’ll work across HR, Payroll, Finance, IT and Workday functional teams to resolve issues, strengthen processes and improve the employee experience. This is an opportunity to combine people leadership, HR operations and systems expertise in a global environment.
DAY TO DAY YOU WILL...
- Lead the day-to-day running of the regional Global People Services team.
- Provide support, guidance, coaching and feedback to team members.
- Undertake quality assurance activities and identify opportunities for training and development.
- Act as an escalation point for team members and People Experience stakeholders.
- Build strong relationships with regional People Experience, Payroll, Finance and Workday functional teams.
- Liaise between the regional Global People Services team and functional teams to resolve issues.
- Identify opportunities to improve knowledge articles, processes and the user experience.
- Oversee data accuracy across Workday, Core and Payroll systems.
- Provide reporting and analytics on team metrics and process effectiveness.
- Ensure appropriate team coverage across extended global time zones.
- Partner with HR, Payroll, IT and Workday functional resources to drive continuous improvement.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
YOU'LL BE PERFECT IF YOU HAVE...
- A minimum of 3 years’ experience in a process-oriented HR role.
- Strong knowledge of FCTG People Experience processes and systems.
- Knowledge of HR, Payroll and Finance business processes.
- The ability to understand system dependencies within a complex, non-standardised IT environment.
- Strong attention to detail and accuracy when processing data.
- Excellent problem-solving and stakeholder communication skills.
- Proficiency in Microsoft Office.
- Experience working with remote teams.
- Leadership experience involving coaching, mentoring or managing team members is preferred.
- Transactional experience with Workday HCM is preferred.
- A tertiary qualification in HR, Business or a related field is preferred.
- The flexibility to participate in meetings with stakeholders across locations from India through to New Zealand when required.
- Minimum of 3 years' leadership experience preferred
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
