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About the opportunity

As a Tailor-made Travel Team Leader you are focused on exceeding the agent’s expectations from start to finish by building the capacity of your team. Your goal is to ensure that your team have the tools they need to secure a sale and then know-how to use them. You will have an integral role in building strong relationships with partners. And you have to be an expert at building well crafted itineraries, confident in making recommendations and able to coach your team to do the same.

Responsabilities

• Consistently apply Discova’s One Best Way for B2B enquiry handling including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sale
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call
• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand
• Use well developed sales skills to meet your own personal target and coach team members to meet their personal targets
• Develop strategies to achieve business results and contingencies to achieve those results
• Understand the PNL of your business and the cost and opportunity your team present to Discova
• Ability to communicate effectively with all audiences using written, graphic and verbal expression

Essential qualifications

• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Fluent in both writtenand spoken English is required and other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI's.
• Advanced computer skills and the ability to confidently learn new computer systems.

Skills and Attributes

• Outstanding sales skills with strong customer care focus. 
• Excellent organizational skills with the ability to be flexible.
• Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger.
• High attention to details.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
• Personally, aligned with Discova’s company purpose and values.

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!