Job Title:
Business Development Manager
POSITION PURPOSE
The role of the Business Development Manager is to acquire new business within North American markets in accordance to set targets. They create new sales opportunities by identifying target markets and focus on key business areas via means of corporate networking, client profiling and cold calling. They present Discova products and services in a compelling financial and operational offering in order develop new customers and sell additional products, services and destinations to existing ones.
JOB SPECIFICATIONS
Accountabilities - Customer Sales Experience
Responsibilities
• Responsible for the client implementation including coordination of all departments and functions to deliver a successful service.
• Develop and maintain long term multilevel relationships with key decision makers in order to improve opportunities for new sales and account development.
• Prepare reviews of program for clients and recommendations to clients on strategic direction.
• Collaborating and communicating with the Account Management team to ensure customer satisfaction and growth in line with company budgets.
• Coordinate and conduct training with all key accounts
Metrics
• Client retention
Accountabilities -Business Development
Responsibilities
• Responsible for sales in all Discova Destinations
• Source, approach and win new business opportunities within the travel market that they are responsible for.
• Establish relationships with new and current partners; building on key relationships
• Responsible for delivering growth with existing partners in existing and new destinations
• Delivering a program of planned activity, sales calls, training and promotional activity as defined by yearly sales targets and annual marketing plans
• Sourcing new sales markets and sales channels
• Switch sell agents from competitor DMC to Discova
• Research and develop pricing and product strategies suitable to specific markets and new business opportunities for Discova
• Liaise with all local office General Managers, sales teams and business development support to share learnings and feedback on the markets & opportunities
• Planning schedules and attending trade shows
• Coordinate with destinations to plan and host agent FAM trips for your source market
• Follow best practices across all destinations and departments
Metrics
• New Business Wins
• Number of sales call per month
• Conversation rate
Accountabilities- Commercial Acumen
Responsibilities
• High level Company, product & market knowledge
• Up to date knowledge of all company, industry issues and current affairs.
• Understanding of commercial structure & drivers of client organizations.
• Ability to provide sound consultation and business solutions for clients based on their current and future needs.
• Understanding of terms and conditions of contracts and the associated tangible and intangible costs &/or benefits
• Complete yearly sales plans, monthly reports and process documents to track progress against overall budget
• Assist the GM with reporting and analysing figures and budget progress
• Analysing sales figures and suggesting suitable strategies for growth
Metrics
• Fair margin on accounts
Accountabilities - Self Development
Responsibilities
•Ask as well as participate in any trainings or upskilling recommended by the Leader or you feel relevant to your role.
• Ensure you maintain up to date with product knowledge and understand the Discova offerings.
Metrics
• Training attended
Essential qualifications and Experience
- Minimum Bachelor degree or equivalent working experience - Degree in tourism and hospitality is an advantage
- Minimum 3 years’ experience Sales with solid track record of successful B2B development/sales - (sales experience in the travel industry is a plus).
- Contacts in the B2B Asia & Americas space would be a strong advantage
- Experience working in the countries they are responsible for.
- Fluent in written and spoken English
- Ability to travel extensively monthly throughout the regions of responsibility and returning back to head office.
SKILL AND ATTRIBUTES
- Outstanding sales skills with strong customer care focus.
- Results Orientated, we are looking for a hunter.
- Excellent organizational skills with the ability to be flexible and implementing change when needed.
- Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
- High attention to details.
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Flexible rotating roster that may include late nights, weekends and early mornings and flexible with
uncertainties/changing priorities and under pressure.
- Willing to travel on business when required
- Personally aligned with Discova’s company purpose and values
- Proficient with Microsoft Office applications and Discova’s systems would be an advantage.
Benefits Include:
- Generous remuneration structure
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- National/International Award Nights and Conferences
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Fun and flexible work environment
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
- Employee giving program
- Annual Charity Trip
- Office Environmental Program
- 1 Volunteer Day per Calendar Year
Location: Remote, US
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
For internal applicants, please advise your leader prior to applying.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
