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About the Opportunity

• International Travel Company expanding in Asia
• Entry Level role – learn from experts!
• Staff Travel Benefits

We are looking for people that are passionate about customer service, travel, and technology! Are you one of them?

At FCM, our aim is to make the complex simple for business travel. Start your career with FCM in an Operations Support role and you will get training and development across our service models and innovative technology solutions. As part of a global company that is expanding rapidly in Asia, this is the perfect place to launch your career in travel and be a part of the growth!

Your daily tasks include assisting our corporate travel consultants on clients business travel enquiries,  arranging  air, car, hotel, and ground transportation reservations, or assisting our clients to onboard to our technology platform.

Job Responsibilities:

• To provide quotations for the sales team and clients
• Liaise with suppliers such as hotels on payment arrangements for travellers
• Liaise with visa centre on visa & health checks for travel and obtain quarantine requirement & quarantine hotel arrangements for respective countries
• To assist team with accurate reporting and raising requests when errors are found
• Assist with invoicing, processing refunds and sending credit notes to clients
• To run alert reports and contact affected passengers.
• To run User Acceptance Testing on technology platform for national clients
• To run User Acceptance Testing on technology platform with internal GDS team.
• To work with Online Booking Tool (OBT) support / troubleshooting
• To assist and back up our travel consultants coverage when needed.

Requirements:

• 1 year experience in customer service role or fresh graduates
• Strong ability to listen and communicate in English (verbal and written)
• Positive and friendly attitude with passion for delivering amazing customer service
• Acts with honesty and integrity
• Organized, with a strong attention to detail
• Willingness to work a flexible schedule and occasional overtime when needed
• Desire to learn, develop and grow a career with a leading MNC

What is in it for you?

In return for your hard work, you will be rewarded with:

-Competitive market salary
-On the job training and opportunities to work alongside experts in the industry
-Friendly, vibrant and multicultural work culture where everyone has a sense of belonging and community, each individual can make contributions to the success of the company and embraces flexible working
-Staff Travel Perks - we believe that the more you travel, the better you are at selling travel. As a travel operator, you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
-Career opportunities / Brightness of Future - as a high growth company, you will have the opportunity to advance your career in any direction you choose

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!