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Technical Business Analyst

We are looking for a technical business analyst to discover and resolve the operational complexities inherent to building an online booking tool. Acting like a SCRUM master with departments outside of WhereTo, this person connects our dedicated product and engineering team with the larger travel agency and third party technology companies – helping track the execution of new features and functionality necessary to support both our internal and external customers. When we receive new feature requests, this person will teach our team what needs to be considered from an industry or partnership perspective to bring it to life. 

Responsibilities:

• Assess operational impact of new features in our OBT
• Uncover internal system/application development dependencies (FCM Platform, CGAP, backoffice, etc)
• Identify third party development dependencies (TPConnects, HotelHub, GDS, Amtrak, Trainline, etc) and track their delivery against WhereTo development
• Find subject matter experts in Flight Centre to support writing of requirements for internal or 3rd parties and to inform operational impacts
• Create, manage, and communicate cross-functional development timelines to predict dependencies and minimize potential blockers 

Requirements:

• 5 years of Flight Centre Travel Group experience, ideally in a technology support or operations role.
• Ability to convert technical and complex functionality into plain English documentation
• A highly organized self-starter able to build process
• Depth of knowledge of Flight Centre systems and operational workflows is necessary for success in this role
• Effective Communicator with an aptitude for facilitating cross-functional collaboration
• Bachelor degree

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – OR Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca