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Workflow Associate

About this job

In conjunction with the Workflow Manager the Associate monitors, and coordinates the daily activities of the workflow and queues of the Distribution area.  Sets the priorities of contracts, updates, specials, and projects for destination.  Collaborates daily with other teams, particularly procurement and outsourcing teams.  Uses defined processes and independent judgement to properly defuse escalated or more complex issues in the most expedient manner possible.  Maintain strong relationships with our supplier partners to increase speed to market. Ensure that content is entered in an accurately, consistently and timely manner, thus maximizing TTV and allowing for ease of sale to the selling partners.

Job Duties

• Manage workflow of incoming contracts, specials and promotions to increase speed to market and support the strategy of the team.  Liaise with procurement, suppliers and other teams to ensure management of any escalations in a timely manner.
• Ensure issues and recommendations with regard to programs, tools, projects, and processes are properly being followed. 
• Champions recommendations to Workflow Manager for change/improvements. Promotes achievement of common goals.
• Maximize availability of product
• Prioritization of product
• Analysis of data
• Identify and assess errors
• Consistency
• Minimize Flight Centre Global Product write offs via load

 Key Competencies

• Provide outstanding service to internal business and external suppliers
• Focus on customer needs
• Foster open communication
• Listen actively
• Practices information sharing
• Presents ideas & concepts logically and clearly
• Professional and friendly in dealing with internal business and external suppliers
• Builds and sustains productive relationships
• Establishes rapport with suppliers
• Builds trust in relationships
• Identifies and understands issues, problems and opportunities
• Compares data from different sources to draw conclusions and make recommendations
• Takes actions that are consistent with available facts, constraints, and probable consequences
• Accepts constructive feedback in an open fashion

Skills & Capabilities

• TravelBox, Hotelhub, Travolutionary back office system/s experience
• Microsoft office – Excel experience essential
• Demonstrate detailed knowledge of travel industry and Flight Centre Wholesale Businesses
• High attention to detail and ability to resolve issues
• Setting, managing and meeting work timelines
• Establishing and managing people and resources required to achieve goals

 Benefits Include:

• Generous remuneration structure
• Travel perks/discounts, in-house financial and health services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401K program
• Company Share purchase scheme
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Location – Montvale, New Jersey

** Please advise your leader prior to applying **

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.