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Job title:

Flight Centre Experience Travel Consultants 

Purpose:

The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert

knowledge to our customers to grow Flight Centre’s market share and win customers

Primary duties and responsibilities (KRAs)

1. Sales Ability:
   • Follow the OBW sales process
   • Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
   • Strong conversion ratio through pricing, product offerings, up- selling and customer service.

2. Product Expertise:
   • In depth knowledge of your TOP 5 destinations in store
   • In depth knowledge of your TOP 3 customers personas in store
   • Continuous self-development on preferred Helio product
   • Experts in air and land product – whole-tailing
   • Participating in all product webinar and training to stay up to date with complexity of travel

3. Customer experience
   • Strong customer engagement driven through person to person ethos
   • Customer relationship management to promote the FCB brand
   • Increase following on all social media channels
   • Seamless Customer experience online and offline

• Following and ensuring pricing strategy to gain market share

4. Systems and processes:
   • Follow OBW procedures to mitigate risk within business
   • Drive air and land pricing strategy
   • Embrace technology and automation within FCB
   • OBW processes of systems implemented

Hierarchy:

Area Leader and FCB General Manager