Event Travel Coordinator
Job Purpose: To support the Event Travel Consultants in the execution and reconciliation of event travel.
Who we are:
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves on being to offer a level of flexibility and customization that is not common among our competitors.
At the heart of our service are our people. They are the resilient rock-stars creating game-changing events for brands around the world. Bringing years of experience to our business, they are the creatives, designers, producers, storytellers, technology experts, and event and travel specialists who bring the WOW factor. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management
Who you are:
- Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
- Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the square when overcoming problems.
- Remain calm under unique pressure
- Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator.
- Probe for further information or a greater understanding of a problem.
- Use data effectively to improve your reporting and manifests, including looking at lists and summaries, looking for patterns, analyzing results, and making recommendations to others.
- Show excellent organizational skills with an unparalleled tenacity for the little details.
- Ability to always check for accuracy and correctness.
- Pride in full completion of work. Close the loop with the Event Lead and clients about open tasks pre, during, and post event.
- Innovative, agile, and resourceful - actively seeks opportunities to improve events.
- Address potential problems that may arise and when issues do arise immediately communicate with the manager and take ownership.
- Build partnerships and work collaboratively with others to meet shared objectives.
- Ability to build consensus and work together with cross-functional teams in a fast-paced collaborative environment
- Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs
- Sets goals/deadlines on a daily basis and works to exceed them.
- To be hardworking, time efficient, show initiative and diligence.
- Ability to prioritize a large volume of tasks that are simultaneously assigned.
- Ability to work on multiple tasks at the same time, completing them within the required time frame and quality standards.
- Calm and positive attitude during busy and sometimes stressful activities
Responsibilities:
- To assist event travel consultants with managing delegate registration, accommodation, and ground transportation as needed.
- Ensure that all flight, transfer and hotel manifests and reporting is accurate and adheres to the event travel policies and restrictions.
- To work within and build simple travel portals for customers in Cvent platform.
- To manage daily email folders for customers, and assist in registration questions with delegates
- Responsible for monitoring and reporting on status of event attendees, ensuring that everyone is booked by the event deadline.
- To assist event travel consultants, liaise between the attendee and meeting planner to receive approval for policy exceptions, special requests, and deviations.
- To maintain effective and customer focused communication throughout with all stakeholders.
- To assist in responding to all client and delegate inquiries professionally and within the agreed timeframes and to ensure customer satisfaction with the response.
- To communicate thoroughly internally with lead planners and project team. "
- To assist with both per event admin tasks and business-related tasks to keep the business operating.
- To participate in the available training opportunities, directed by your Business Leader.
- To have competency, growth & development top of mind at all times.
- Ensure compliance with federal, and provincial employment laws and regulations, and company policies.
Experience & Qualifications:
- A Bachelor’s Degree in marketing, communications, hospitality, business, or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
- Experience in a service-oriented industry with a focus on building and maintaining strong relationships.
- Internships/industry related experience preferred
- Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
- Event Management Software: Cvent or similar preferred
- Knowledge of GDS: Sabre or Amadeus preferred
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering, and Fundraising.
Benefits Include:
- Generous remuneration structure
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time-off policy
- Diversity & Inclusion initiatives
- Benefits include vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
- Ongoing training and professional development
If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.
#LI-REMOTE
Location – Remote, USA
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
All qualified candidates are encouraged to apply; however, priority will be given to those located in Greater New York.
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
This position may be performed remotely anywhere within the United States except the State of Colorado
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
