Bilingual Event Manager (English / Spanish)
Who we are:
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
At the heart of our service are our people. They are the resilient rock-stars creating game-changing events for brands around the world. Bringing years of experience to our business, they are the creatives, designers, producers, storytellers, technology experts, event and travel specialists who bring the WOW factor. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently - the result is a meetings and events company LIKE NO OTHER.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management
Why work at FCM Meetings & Events?
Our people are at the heart of everything we do, from creation to delivery of inspiring event experiences and programs. We care for our colleagues’ health and well-being, their personal and professional development and their financial security.
We believe our people should be part of an organization with clear pathways to career growth, an exciting future, and a supportive working community. Promotion and transfer from within will always be our first choice.
Job purpose: This role will work full-time on a Finance customer's account, servicing their Latin America stakeholders on their events portfolios. Includes virtual and in-person events.
You will be responsible for:
Project Management
- Be the lead planner on events, responsible for the overall execution and success
- Effectively manage the support team on each event, delegating tasks, quality control, providing constructive feedback and training where needed
- Build and manage the event critical path with all key deadlines and deliverables
- Build and manage the event budget from creation, ongoing updates, and post-event reconciliation
- Motivate, mentor, and lead the team to execute tasks and exceed client expectations
Event Management
- Ensure events are keeping correct systems and processes from the outset to ensure error-free event management
- Maintain accurate files with accuracy in all event critical documents, reporting, and communications
- Oversee deliverables for all event logistics pre, onsite, and post-event including quality control
Communication
- Maintain effective, customer focused communication with all stakeholders
- Respond to all client inquiries professionally and within agreed timeframes and ensure client satisfaction with the response
- Communicate thoroughly internally with the Account Manager and project team
On average, this role travels 6 - 10 times a year to execute pre-event site inspections, and to be onsite for event days. Travel requirements may vary.
Experience & Qualifications:
- Must be fully bilingual in English and Spanish.
- Bachelor’s Degree in marketing, communications, hospitality, business, or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
- A minimum of 5 years demonstrated event, conference and incentive management experience. Including in-person, virtual and hybrid events.
- Demonstrated effective customer service skills at a senior level
- Proficient knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
- Event Management Software experience: Cvent or similar.
- A knowledge of major suppliers and relevant MICE products/destinations.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of remote work.
- Have fun: At the heart of everything we do at FCTG is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- A career, not a job: We offer genuine opportunities for people to grow and evolve.
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures programs supporting nominated charities through Workplace Giving, Volunteering, and Fundraising.
Benefits Include:
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time-off policy
- Diversity & Inclusion initiatives
- Benefits include vision, medical, and dental
- Employee Assistance Program
- 401K program with partial match
- Employee Share Plan
- Ongoing training and professional development
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Location – Remote, USA
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Although this position can be fully remote, you will be expected to attend meetings, training, and events at an FCTG location once our return to the office plan is announced.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
