Job Title: Finance Booking Support Accounts Receivable and Payable Specialist
Global Land Supply (GLS) is the Land division of Flight Centre Travel Group (FCTG), which comprises brands such as Global Touring (Topdeck and Backroads), DMC Ground Operations and Hotels, as well as internal procurement and distribution businesses – The Travel Junctions.
We have a Global Shared Services area for Transactional Finance functions – Accounts Receivable, Accounts Payable, Finance Booking Support, Robotics and Automation team, with teams of 30+ people based in Brisbane and Sydney, supported by offshoring team based in India.
Finance Booking Support area is the centralized point for SMEs with booking handling of AP/AR, master data reconciliation. As a centralized Finance Booking Support team, we provide assistance regarding the resolution of any finance issues that may arise for our stakeholders and businesses we support.
Job Purpose
The Finance Booking Support AP/AR Specialist primarily responsible for smooth payments and receipting capabilities as well as management of account transactions in both the booking engine and back-office accounting system. This involves but is not limited to on time response to supplier/customer queries, master data creation/amendment/termination, profit (margin) and other associated queries. The Specialist will also focus on process improvements and efficiency initiatives.
The Finance Booking Support AP/AR Specialist is a good problem solver, thrives on challenge and consistently delivers a high level of customer service, contributing to FCTG’s overall profitability.
Booking Integration Management
• Customer Commission Payments
• Managing customer funds
• Clear communication with other support teams, and respective business (including retail agents and wider GLS team)
• Reconciliations (Credit Cards / General Ledgers)
• Supplier Disputes/Discrepancies
• Clear, complete & timely delivery of information
Query and Stakeholder Management
• Clear, complete & timely delivery of information Timely and accurate query resolution
• Clear communication with Selling partners, suppliers and customers
Business Management
• Day to day operations
• Knowledge of your customers
• Ad hoc projects
• System upgrade & project testing
Key Competencies
Team Player
• Support team members to achieve common business goals
Customer Focus
• Focus on customer needs
• Committed to providing outstanding service to internal business and external suppliers
Excellent Communicator
• Communicate openly and professionally
• Listen actively
• Utilise multiple communication avenues effectively
• Practices information sharing
Partnering and Building Relationships
• Working with internal business and external suppliers in a professional and friendly manner
• Builds and sustains productive relationships
• Builds trust in relationships externally and internally
Problem solving and embracing change
• Identifies and understands issues, problems and opportunities
• Compares data from different sources to draw conclusions and make recommendations
• Proactive approach to problem solving and process improvement
• Accepts constructive feedback
• Adapts to and embraces change
Character
• High attention to detail
• Self-motivated
• Positive attitude
• Team Player
• Honesty
• Integrity
• High Self Esteem
Business Acumen
• Solution focused
• Knowledge of company and product
• Live FCL Philosophies
• Professionalism
• Organisational and time management skills
• Adhere to minimum finance and communication standards
• Strategic Thinker
Benefits Include:
- Generous remuneration structure
- Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- National/International Award Nights and Conferences
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401K program
- Employee Share Plan
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Fun and flexible work environment
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
- Employee giving program
- Annual Charity Trip
- Office Environmental Program
- 1 Volunteer Day per Calendar Year
Important information about our application process:
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Location: Montvale, NJ
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
