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Sabre Specialist

Job Description:

 The successful candidate will be well organized and detail oriented.

• Extensive knowledge of Sabre required
• Knowledge of Operational processes preferred but not required
• Knowledge of consultant workflow – PNR to reporting preferred but not required
• Ability to work independently to create documents, processes, etc.
• Training background a plus
• Excellent written and verbal communication skills

 Business Support

• Maintain training library for process changes
• Customer Care Team assistance
• Script and automation documentation and training
• Monitor training mailbox and answer queries

Sabre Training 

• Responsible for training at both Novice and Experienced level
• Ongoing training for existing agents to upskill as required
• Development and documentation of novice training program, to include existing processes, in a multi-course program around Sabre.
• Periodically review and update training programs to update for new processes as required
• Red Apps- sourcing efficiency opportunities, ordering and maintenance
• RAP customer support
• Ongoing monitoring of new Sabre releases, to include documentation of new formats, shortcuts, etc.
• Distribution of information about Sabre updates to users to maximize efficiency
• Training for new Red Apps as required
• Upskilling new agents on advanced Sabre formats
• Host monthly “coffee break” training sessions for all agents
• One on one sessions for agents as required

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Although this position is fully remote, you will be expected to attend meetings, trainings, and events at an FCTG location once our return to the office plan is announced. 

#LI-REMOTE
Location – Remote, USA 

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.