Administrative Assistant, Ticketing Services
Apply now Job no: 493880 Work type: Full time fixed-term Location: Melbourne - CBD Categories: Ticketing Services
About the Position
We are looking for an organised and efficient ACM team member to support the Ticketing Services and Schools Engagement team in the efficient delivery of ticketing and event services at Arts Centre Melbourne in a fixed-term secondment to 7th September 2025. If you’re looking to gain professional development and you possess outstanding administrative and customer service skills, apply now!
Full time fixed term to 7th September 2025. Band 2.2. $63,196.00 p.a. (pro-rata) plus superannuation.
Your Skills and Experience
Extensive administrative experience with strong customer service outcomes
High level of accuracy and attention to detail
Adept at working under pressure and meeting tight deadlines
Experience with ticketing services, including processing sales, managing bookings and dispatching tickets
Strong organisational skills and initiative
Confidence with technology and the ability to quickly learn new systems
Experience with Tessitura, HTML coding, Microsoft Office, and copywriting are strong advantages
Ability to work in an underground office environment and outside of regular hours as needed
About the Team
The Customer Service team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and applications that support all of these areas.
Enjoy Team Member Benefits
As a valued member of our ensemble, you will enjoy:
Complimentary tickets
Discounts at food & beverage outlets
Discounted commuter benefits and onsite parking
Access to wellbeing activities and learning and development programs
Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour
Apply Now!
Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.
Please submit your resume together with a cover letter by 11:55pm, Thursday 24th July 2025 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.
Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
Advertised: 17 Jul 2025 Applications close: 24 Jul 2025
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