• Manage a stable portfolio of claims in this brand new role
• Parramatta based with hybrid working, including 3 office days per week
• Bring your claims experience and build specialist knowledge in home building

About the role

The work helps protect homeowners when building work is incomplete or defective and supports a residential building scheme people can rely on.

As a Claims Officer within our Home Building Compensation Fund team, you’ll manage property claims from end to end, supporting homeowners when their builder is unable to meet their obligations. You’ll bring your claims judgement and customer focus to each case, working through information, policy and legislation to reach fair and timely outcomes. While home building compensation experience is valuable, we welcome broader claims experience and will support you to build your knowledge of the scheme.

What you'll be working on

• Manage a portfolio of claims from lodgement through to resolution
• Support homeowners through their claim, providing clear information about next steps, entitlements and responsibilities
• Review claim information and make considered decisions in line with policy, legislation and delegated authority
• Work with homeowners, representatives, legal providers and other stakeholders to progress claims and resolve issues
• Balance competing priorities while meeting service standards and keeping customers informed
• Share knowledge with your team and contribute ideas that improve the claims experience and ways of working

What you'll bring

• Experience managing claims, ideally across property, home, general insurance, workers compensation, life insurance, home warranty or similar
• Confidence managing claims end to end and applying sound judgement to reach appropriate outcomes
• An ability to communicate clearly and with care when supporting homeowners through complex or unfamiliar situations
• Strong organisation skills and the ability to manage a consistent portfolio of claims and competing priorities
• An ability to interpret policy, legislation and claim information and apply it to individual circumstances
• Curiosity and willingness to learn specialist Home Building Compensation Fund products, policies and regulatory requirements

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

Apply now

• If you are looking for work that matters and an opportunity to contribute to better outcomes for NSW, apply now.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve if you need adjustments during the process please note this in your application.

Before you apply
To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.