Parramatta

• Play a pivotal role in shaping workforce strategies that directly influence service delivery and customer outcomes.
• Work closely with cross-functional teams in a supportive and inclusive environment.
• Gain exposure to strategic planning, data analytics, and continuous improvement initiatives that will elevate your career.

About the Role

Are you passionate about driving operational efficiency and making a real impact in a dynamic, fast-paced environment? We’re looking for a Workforce Support Officer to join our team and help shape the future of workforce planning and optimisation.

As a key member of our Business Operations team, you’ll support the Workforce Planning Manager in ensuring our service centre is resourced effectively to exceed performance standards. This is your opportunity to work across teams, influence strategic decisions, and contribute to continuous improvement initiatives.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Workforce Support Officer you will:

• Forecasting, scheduling, and real-time workforce management to meet service targets and KPIs.
• Analysing workforce trends and performance data to inform strategic planning.
• Collaborating with internal and external stakeholders to align workforce planning with business priorities.
• Driving continuous improvement through data-driven insights and BI reporting.
• Supporting operational projects and responding to stakeholder queries.

Skills & Experience

• Advanced Excel skills will be critical for managing complex data analysis, dynamic reporting, task automation, and efficient handling of large datasets
• Experience in workforce planning or scheduling operations.
• Strong analytical skills and experience with cloud-based systems & BI Tools.
• A proactive mindset with a passion for continuous improvement.
• (Desirable) Experience in the financial services or insurance industry.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work. 

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.