About BMD

At BMD, we’re powering futures and creating enduring legacies through a commitment to collaboration. Our values of Family, Driven, Empowered and Collaborative guide how we operate every day. We are a leading integrated engineering, construction, and urban development business with a growing international presence in the UK, Philippines and across Australia. For over 46 years, we’ve delivered complex infrastructure solutions that connect and transform communities. Join us to make a lasting impact and be part of a values-driven organisation that prioritises growth, learning and collaboration.

About the role

We are seeking a hardworking and diligent Systems Officer to join our team. In this busy and varied role, you’ll work closely with stakeholders across all divisions of the BMD Group while utilising the latest technology to support key business processes.

You will be a natural relationship builder with excellent communication skills to:

• Assist with the implementation and delivery of training around Business Systems and Information Technology (IT) that are utilised by the business, for example updates within the Microsoft Suite, Hammertech, Civilpro.
• Assist with regional user queries by administering the IT, SharePoint and myJob Helpdesks for the region.
• Coordinate and assist with regional onboarding, inductions, and systems orientation.
• Supporting regional systems, management, and staff in upskilling around technical packages to ensure user acceptance.
• Non-technical Systems training/awareness (i.e. use of databases, myJob, SharePoint, etc.
• System User Acceptance Testing of developed items.
• Project site visits with key staff to provide technical support and office set up.
• Support and assist in end-to-end QA testing of pre deployment functionality for business applications.
• Support with Helpdesk Ticketing, inclusive of complete details, resolution / solution via knowledge articles,
• Provide feedback and suggestions to development team and IT Technical support teams,
• Issue / return / follow-up IT equipment (i.e. hardware such as phones, computers, tablets and site servers).
• Coordinate and assist (where appropriate) with training of new and current personnel.

The successful candidate will be a self-starter with:

• Experience working in an end user support role (preferable)
• Proven ability to effectively communicate with a diverse range of internal stakeholders, both written and verbally
• Detail orientated, with an understanding of key business IT requirements and expectations
• Ability to adapt to a variety of technology, assist and train our people in the orientation of these items.
• Proficient use of information technology.

Benefits

We support our people to thrive both personally and professionally. This includes:

• Career growth with tailored learning and development programs.
• Recognition through annual awards and our Thrive platform.
• Mental health support and wellbeing initiatives.
• Flexible working arrangements to support your life and family.
• Access to perks including Power Perks, novated leasing, and retail discounts.