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Clinic Manager - Canberra

Apply now Job no: 493017
Work type: Salary
Location: ACT
Categories: Management

About Artisan Aesthetic Group

Artisan Aesthetic Group is a premium, non-invasive medical business that empowers our clients to look and feel beautiful – inside and out. It is a new division of the 23-year-old, ASX-listed business the Vita Group. Our well proven, capable team is well-positioned and has the financial foundation to grow our clinic footprint to more than 70 premium, bespoke clinics over the next five years. It is our goal to lead the industry in the premium space of this category.

Our clinics are located in destination locations, providing an oasis for our clients to relax in whilst our client services team attend to their needs. We do not intend for our clinics to be based in shopping centre malls.

Our highly skilled in-clinic team of doctors, nurses, dermal therapists and clinicians consult with our clients to understand their needs and deliver a truly tailored experience from our expanding range of treatments including cosmetic injectables, laser and light based therapies and body treatments.

It is our intention to lead the category with regards to research and development, levels of customer service, quality skilled treatments, training and of course the utmost safety and care of our clients.

Role

As a Clinic Manager you be accountable for all aspects of Clinic operations and performance, supporting and enabling your teams to deliver an exceptional customer service, driving efficiencies to increase revenue generation and creating a positive team environment.

For your excellence, expertise and drive you will be rewarded with a superior remuneration package including a lucrative performance-based incentive scheme.

Responsibilities

  • Respond to and resolve feedback from the clinic team and clients
  • Ensure shifts are structured to allow optimum clinic utilisation
  • Complete scheduled reporting and analyse reports to assess individual, team and clinic performance
  • Coordinate planned and unplanned leave, time sheeting, rostering and clinic scheduling to ensure an uncompromising client experience
  • Uphold the company uniform policy, ensuring adherence to standards of personal presentation
  • Use the reward and recognition framework to reinforce high performance, improve performance and demonstrate best practice
  • Make independent decisions relating to factors that impact clinic performance
  • Ensure all team members have KPI’s relevant to their role and developing a team culture that embraces key metrics as a road map to success
  • Coach, develop and provide clear feedback to team members
  • Prepare, plan and attend regular budget setting and performance reviews
  • Identify any training needs within the clinic and address any development requirements
  • Manage and resolve performance issues that may arise
  • Oversee the implementation of a safe working environment, ensuring that each clinic complies with health and safety requirements
  • Ensure the clinic is protected against loss (financial or otherwise) resulting from breaches of policies and procedures

About You

Our ideal candidate will align with our values, key of which is to provide the best possible care and experience for our clients. You will possess strong leadership capabilities, have demonstrated Management experience and operational excellence. You will be a highly proficient communicator with a strong desire for success and the ability to inspire others to succeed.

Proven clinic management or practice management experience within the cosmetic, beauty or medical industry

  • Knowledge of state health and safety requirements for Healthcare Providers and clinics
  • Proficient IT skills related to clinical environment including reporting
  • Immaculate, professional presentation

Benefits

  • Ongoing personal development
  • Discounts on services and treatments
  • Discounts from our parent company’s strategic partners
  • Salary packaging
  • Incentive for referring new team members
  • Employee Assistance Program
  • Annual Flu vaccination
  • Discounted health insurance

To learn more about your new team, visit our website or click ‘Apply Now’ to submit your application.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time

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