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Client Service Associate

Apply now Job no: 493186
Work type: Part time
Location: Sydney - CBD, Inner West & Eastern Suburbs
Categories: Customer Service

About Artisan Aesthetic Group

Artisan Aesthetic Group is a premium, non-invasive medical business that empowers our clients to look and feel beautiful – inside and out. It is a new division of the 23-year-old, ASX-listed business the Vita Group. Our well proven, capable team is well-positioned and has the financial foundation to grow our clinic footprint to more than 70 premium, bespoke clinics over the next five years. It is our goal to lead the industry in the premium space of this category.

Our clinics are located in destination locations, providing an oasis for our clients to relax in whilst our client services team attend to their needs. We do not intend for our clinics to be based in shopping centre malls.

Our highly skilled in-clinic team of doctors, nurses, dermal therapists and clinicians consult with our clients to understand their needs and deliver a truly tailored experience from our expanding range of treatments including cosmetic injectables, laser and light based therapies and body treatments.

It is our intention to lead the category with regards to research and development, levels of customer service, quality skilled treatments, training and of course the utmost safety and care of our clients.

Role

As a Client Service Associate, you will be the first point of contact for all our new and existing clients. Your first priority is to create a fantastic, personalised and memorable experience from the initial contact, during appointments and, throughout the client journey. This role is part time and includes some weekend and evening cover.

Responsibilities

  • Liaise with clients to schedule their treatments
  • Consult with clients on their treatments
  • Follow-up post treatment
  • Maintain client records
  • Communicate client updates with the Nurse team
  • Promote our services
  • Maintain the presentation of the clinic

About You

Our ideal candidate will align with our values, key of which is to provide the best possible care and experience for our clients. You will be organised and efficient, a brilliant communicator, eager to succeed, and someone who has an innate desire to help others.

  • Ability to work autonomously with competing priorities
  • Passionate about exception customer service
  • Engaging interpersonal communication skills
  • Immaculate, professional presentation

Prior industry knowledge is advantageous. An interest in the skin rejuvenation industry is essential. We will provide all relevant training for the right candidate.

Benefits

  • Ongoing personal development
  • Discounts on services and treatments
  • Discounts from our parent company’s strategic partners
  • Salary packaging
  • Incentive for referring new team members
  • Employee Assistance Program
  • Annual Flu vaccination
  • Discounted health insurance

To learn more about your new team, visit our website or click ‘Apply Now’ to submit your application.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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