• Based at our Melbourne, Burwood Campus
• Part-time (0.8 FTE) and fixed-term until August 2025
• HEW 5 $80,199 - $89,950 + 17% Superannuation
• Minimum two days on campus, one of which must be a Thursday or Friday

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Join our dynamic team at Student Central, the hub for all student inquiries across our campuses, including the cloud platform. We are seeking a dedicated Student Adviser to provide comprehensive support and guidance specifically tailored to students enrolled in science, engineering, and built environment courses. As a Student Adviser, you will play a key role in enhancing the student experience by offering expert advice, managing administrative services, and ensuring seamless engagement to promote student success.

If you are passionate about supporting students and possess strong organisational and communication skills, we encourage you to apply and contribute to our vibrant university community.

As a Student Adviser, you will:

• Provide information, advice and support to Science, Engineering and Built Environment students
• Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
• Provide resolutions to complex student enquiries
• Coordinate and implement a range of administrative services to support students
• Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence

To be successful, you’ll have:

• Completion of a Degree without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• An equivalent combination of relevant work experience and/or education and training
• Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
• Customer services experience, preferably in a tertiary educational institution
• Knowledge of student/staff policies and procedures in a university environment
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Sharon Pinnock (Student Central Hub Coordinator) at  sharon.pinnock@deakin.edu.au

For a copy of the position description, please see below:

 PD - Student Adviser - HEW5.pdf

Applications for this position close on 18 July 2024.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.