Casual Hourly Rate: Casual HEW 1 ($36.05 per hour + 11% superannuation)

Employment Type: Casual 

Location: Geelong, Waterfront Campus

About the role: 

Casual Hospitality Assistants will provide assistance in the daily front of house operations of the Waterfront Pantry, including meeting room and dining room set ups/pack downs and general waiter service over all dining periods.

To be successful you'll have:

• Basic hospitality skills or previous experience in hospitality settings.
• Demonstrated communication and interpersonal skills with the ability to produce clear
  and accurate communications that are appropriate for their intended audience.
• Proven capability to work positively and effectively as part of a collaborative work
  team, accommodate and thrive in diverse working styles, and work independently
  when necessary.
• Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and
  discretion when dealing with different members of the public.
• Provide intuitive customer service that meets the requirements of individual guests
  and resolve issues as they arise in a timely manner.
• Ability to use initiative, seek resolutions to concerns to meet customer and business
  needs.
• Coffee making experience is preferred.

Your key responsibilities will be:

• Effectively work with other team members to deliver front of house and food and
  beverage services, maintain service standards and processes, ensuring directed tasks
  are carried out in a timely and efficient manner.
• Provide a high level of customer service, ensuring guests are greeted professionally
  with a high standard of presentation, to ensure professional delivery of services.
• Preparation and maintenance of function and meeting rooms, including set up and
  pack down of furniture.
• Stocking of tea and coffee stations and ensuring communal catering areas are kept
  clean and tidy.
• Preparation of Barista Coffee as needed Food and beverage service including.
  breakfast, lunch and dinner service and corporate event catering.
• Conduct payment transactions.
• Ability to work independently and use initiative where appropriate.
• Performing any additional tasks as instructed, consistent with the scope and
  classification of the position.

About us:

The flexible learning options we provide our students, and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.  Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on 17-07-2024. Please submit your updated resume and 1 page cover letter.