• ​​Based at our Geelong, Waterfront Campus​  
• Full-time, continuing 
• ​​HEW 6 $92,573 - $99,972​ +17% Superannuation (pro rata, part time)  

Manage the residential reception, ensuring students receive excellent customer service and are connected with any specialist services they need. Lead and develop a team of Reception Officers and Casual team members to ensure reception coverage. Applying experience and feedback to contribute to the continual improvement and efficiency of residential operational and applications processes. 

Your key responsibilities will include: 

• Coordinate the provision of first point of call assistance to student residents who may be in need, and referral to appropriate services 

• Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer 

• Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations 

• Strive for excellence and consult regularly with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required 

• Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance, in alignment with Deakin’s code of conduct and core university strategies and policies that promote a safe, sustainable and productive working environment. 
  
  

 To be successful, you’ll have:  

Qualifications and experience; 

• A Degree with subsequent relevant experience; or 

• Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields 

• An equivalent combination of relevant experience and/or education/training (customer experience, administration) 

• Excellent written and communication skills 

• Proven ability to deliver exceptional customer service 

• Experience working within and reporting against budget targets including occupancy. 

• Demonstrated experience meeting and liaising with clients and potential clients.
   

SPECIAL REQUIREMENTS 

• Infrequent work outside business hours is required (e.g., work at evening or weekend events is required) 

• Drivers Licence desirable 

• Working with Children Check (refer to Recruitment Procedure) 
   

For a copy of the position description, please see below:

 PD - DRS Reception Coordinator.pdf

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.  
 

For a confidential discussion regarding this position, please contact Sam Johnstone, General Manager, Geelong, on sam.johnstone@deakin.edu.au  

Applications for this position close on Monday 15 July 2024 
 

Are You Ready? 

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. 

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. 

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.