• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• Full-time and fixed-term until the end of August 2025
• HEW 6 $92,573 - $99,972 + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

As a Coordinator, Outbound Deakin Abroad, you will:

• Respond promptly to student queries, through a variety of channels ensuring needs are met, and accurate and consistent advice is given in relation to learning abroad opportunities
• Manage Outbound trimester exchange applications, through entire process from end to end, including student advising, eligibility assessments, correspondence with international partners and relevant internal stakeholders, following up with documentation needed and maintenance of global learning database
• Develop and maintain Learning abroad resources and material, to ensure the learning abroad resources for staff and students are up to date, extensive and of a high standard
• Plan and deliver student preparation and support activities to ensure students participating in learning Abroad programs are well set up fully leverage their overseas experience.
• Contribute to the development and execution of Learning Abroad communication, promotions and engagement including information sessions, pre-departures, on campus engagement events, virtual events etc
• Contribute to a wide range of exciting learning abroad projects including, Global Citizenship Program, new Colombo Plan Program, Global Experience Fair

To be successful, you’ll have:

• A Degree with subsequent relevant experience; or
• Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
• An equivalent combination of relevant experience and/or education/training
• Experience in an outbound environment with an attitude to convert enquiries to confirmed positions (application, enrolment and participation)
• Experience in both sales and customer service provision or in or in Learning Abroad Programs including high-level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required
• Ability to deliver a duty of care towards students on learning abroad programs

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Diana Gonzalez (Manager, Deakin Global Learning) at diana.gonzalez@deakin.edu.au

For a copy of the position description, please see below:

 PD - Coordinator, Outbound Deakin Abroad (566695).pdf

Applications for this position close on Wednesday 29th of January.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.