• Based at our Melbourne, Burwood Campus / Geelong, Waterfront Campus+ hybrid work arrangements
• Part-time – 0.80 FTE and fixed-term until Oct 2027
• HEW 8 $123,554 - $141,459 + 17% Superannuation

Benefits for working with us!

At Deakin, we offer more than just a job - we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you’ll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow - whether you're working remotely or immersed in the vibrant energy of campus life.

As a Senior Project Coordinator, Student Complaints and Conduct, you will be responsible for responding to and building institutional capacity in the management of current complex, sensitive, and high-risk student matters and to ensure compliance of Student Complaints and Student Conduct functions with recent and incoming (from 1 January 2027) legislative and regulatory requirements.

The role is responsible for conducting and facilitating impartial investigations, applying appropriate policies and procedures, effective record-keeping, preparing clear and evidence-based student complaints and grievance outcomes, ensuring compliance with legislative and regulatory requirements and supporting effective risk management.

To be successful, you’ll have:

• Postgraduate qualifications or extensive relevant experience and management expertise; or equivalent combination of experience and/or education/training
• Demonstrated experience with case management of people with multiple and complex needs.
• High-level written and oral communication skills, including the ability to produce written information and effective record keeping and evidence management.
• Demonstrated experience in interpreting and applying policies, procedures, and regulatory frameworks to support consistent, fair, and evidence-based decision-making.
• High-level interpersonal influence and stakeholder management skills, including demonstrated ability to negotiate and communicate effectively with management, staff, students and other stakeholders

 Desirable:   

• Graduate or postgraduate qualification or relevant experience in psychology, social work, behavioural science, criminology, law or other related disciplines.
• Knowledge and experience of the regulatory and governance requirements in higher education.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Antonia Lamanna (Director, Student Fairness) on antonia.lamanna@deakin.edu.au  

For a copy of the position description, please see below:

 PD-Senior Project Coordinator, Student Complaints & Conduct-589684.pdf

Applications for this position close on 14th October 2026

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

 Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.