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Perth Metropolitan


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Patient Liaison Officer

Apply now Job no: 521968
Work type: Casual
Location: Joondalup Health Campus
Categories: Administration/Support Services

We are seeking an experienced, enthusiastic and positive Clerk to join our respected Private Patient Liaison Team at Joondalup Health Campus on a casual basis.


About the Role

Working within our Finance and Emergency departments, you will be responsible for ensuring private patients are eligible for admission; both planned and unplanned admissions. 

This will include completing health fund checks with private insurances, admitting patients into Meditech, preparing informed financial consents, dealing with worker’s compensation admissions, attending to patient queries regarding accounts, collecting patient payments.  You will be required to liaise with patients, their families, doctors, clinical staff, ward and hospital staff, and insurance companies.  In addition to this, you will also be responsible for running daily reports to view unsigned claims, organise funding for discharge services (HITH).

The Private Patient Liaison Team is grouped into 2 roles – Estimates Clerk and the Patient Liaison Officer (PLO).  The Estimates Clerk is responsible for planned elective admissions and the PLO is responsible for current inpatients.  You will be rostered across both positions.

Acting in a professional manner and always maintaining confidentially, you will report to the Estimates & PLO Supervisor and work in a respected and supportive team that positively promotes the company. 


About You

To succeed in this role, you will demonstrate and be committed to upholding and promoting the Ramsay Way core values at all times. Your effective written and verbal communication skills will assist in maintaining positive relationships and networks with all stakeholders and departments, while your well-developed organisation and administration skills, and your proven ability to successfully manage multiple tasks and achieve deadlines, will support you in effectively prioritising your workload. 

You will also bring:

  • Initiative, accuracy and strong attention to detail.
  • Confidence and experience with MS Office applications especially Excel.
  • Background experience such as: hospital and medical administration roles, customer service roles.
  • Knowledge of health insurance benefit tables and medical billing item numbers (desirable).
  • Experience using Meditech or other patient administration software (desirable).



Why Joondalup Health Campus?

Joondalup Health Campus is the largest health care facility in Perth’s northern suburbs, providing 24-hour acute care from an integrated public and private campus.

The Hospital is operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 30,000 people. Ramsay focuses on maintaining the highest standards of quality and safety, being an employer of choice, and operating its business according to The Ramsay Way philosophy: "People Caring for People".

Benefits of working with us include;

  • Flexible work practices to best match your work/life balance
  • Professional Development – Grow your career across our national network!
  • Employee assistance program
  • Industry discounts across private health insurance, retail services, financial services and more


Application Requirements

To ensure the quality and safety for our patients, staff and visitors, applicants will be required to provide before commencement a National Police Check and proof of immunity against specific infectious diseases.

If you have any questions about this opportunity, please contact Samantha Hewitt on 08 9400 9895, or via email:

Close Date: 7th December 2021 at 5pm


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time

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