Medical Records Clerk

North Shore Private Hospital, St Leonards, Sydney

• Experience the convenience of our hospital’s “open door” policy ensuring you always have access to your manager.
• Gain instant access to a diverse array of employee benefits and programs, enhancing your overall work experience!

About The Role

As a clerk within our medical records department, your role involves supporting the organised and efficient functioning of Health Information Services.

Reporting to the Health Information Manager, your duties include but are not limited to:

• Compiling medical records of discharged patients into a standard order and preparation of clinical notes to be sent off-site for scanning into the Digital Medical Record (DMR);
• Use of IIS software to digitally index, verify patient details and electronically add pathology, radiology and other clinical notes directly into the DMR;
• Correct and maintain notes in DMR including using Maintenance Functions to name “unknown” documents and correct other issues;
• Run QuickSight reports to identify errors for corrections and assist with auditing quality of DMR records;
• Addressing and resolving queries from both internal and external Health Professionals;
• Following up outstanding records not returned from wards for DMR prepping;
• Assisting as needed with Medico Legal requests within specified deadlines;
• Answering telephone and email enquiries to Health Information Services;
• Ordering offsite records via online portals;
• Retrieving on-site medical records for forthcoming admissions and record requests;
• Utilising online patient administration and other portal systems.

Your Qualifications and Attributes:

• Enthusiasm for patient care and a commitment to delivering customer-focused services at a high standard.
• Administration experience preferably in a healthcare environment.
• Exceptional communication and people skills, fostering positive relationships with colleagues, patients and families.
• Capability to manage demanding situations and meet strict deadlines.
• Demonstrated respect for privacy and confidentiality.
• Proven initiative-taking when required.
• Solid computer skills and literacy including Microsoft Outlook, Word and Excel with ability to learn new hospital and vendor portal systems.
• Excellent telephone skills.
• Previous experience in a medical records department or similar clerical role within a healthcare setting.
• While prior experience in a private hospital setting is preferred, it is not essential.  

About the Organisation 

North Shore Private Hospital is approx. 5 mins from the local railway station, provides a wide range of hospital services and regular subsidised social activities. North Shore's culture is built upon a wonderful supportive working environment, you can grow and develop your skills with Ramsay Health Care. 

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts:  Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Requirements

• Must provide a National Police check conducted within the previous 12 months.
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

If you have any questions regarding this opportunity, please do not hesitate to contact Sherryn Clinton via email at ClintonS@ramsayhealth.com.au

She is here to help!