About the Role

Our customer focused administration team are responsible for ensuring the seamless patient health journey. The team are here to effectively support all clinical and non-clinical areas of the hospital. As a first point of contact for our patients and their families, you will strive to deliver an exceptional customer service experience for all. Permanent part-time opportunity - 48 hours per fortnight. 

The key tasks within this position will include:

• Reception and Administration responsibilities – handling enquiries from patients and their families, and also Doctor’s and their support staff.
• Provide timely and accurate information in response to queries by patients, Doctors and other customers.
• Efficiently and accurately perform pre-admissions and admissions processes.

Availability to work a range of shifts including weekends and public holidays is essential to this role; shifts range between 6am and 9pm.

About You

• To succeed in this role, you will have prior experience working as a medical administrator (completion of a medical terminology is desirable).
• You will display an unwavering commitment to delivering customer service excellence each and every time and understand how to leave our customers with a professional and positive impression of our site, all in line with our Ramsay Core Values.
• In addition, you will thrive in a fast-paced environment and demonstrate the ability to manage conflicting priorities. You will also have exceptional communication skills both verbally and in writing with the ability to engage with a range of stakeholders at all levels to achieve positive outcomes.

You will also demonstrate:

• Proven ability to work effectively in a team environment and independently as required
• Intermediate-advanced computer skills utilising the Microsoft office suite with ability to maintain data entry accuracy
• Availability to work a range of shifts including weekends and public holidays – flexibility is crucial for this role!

Desirable Skill/Experience:

• Previous knowledge and experience working across switchboard reception, and pre-admissions settings
• Experience using Patient Information Systems (i.e. Meditech)

Why Ramsay?

• Flexible work practices to best match your work/life balance
• Professional Development – Grow your career across our national network!
• Employee assistance program
• Uniforms provided
• Subsidised social activities
• Industry discounts across private health insurance, retail services, financial services and more.

About the Organisation

Kareena Private Hospital is a modern 174 bed facility servicing the Sutherland Shire and surrounding areas. It is conveniently located directly opposite Sutherland Public Hospital and close to public transport. Kareena Private Hospital is an acute Medical/Surgical facility offering a comprehensive range of services including, Rehabilitation, an Intensive Care Unit, as well as Orthopaedics, Obstetrics and Gynaecology.

Kareena Private Hospital has established an excellent reputation in the community for its high commitment to customer service, staff satisfaction and quality improvement.

How to Apply

All applications must be lodged online. Please click the Apply button within this ad to lodge an application (applications should address the above criteria and must include cover letter and CV with 2 current work-related referees). 

Our commitment to quality and safety for our patients, staff and visitors is our highest priority.  Applicants will be required to provide a current (12 months or less) National Police check prior to appointment and will also be required to provide proof of immunity to specified infectious diseases prior to commencement.

For any enquiries about this opportunity, please contact Zoe Stanton on StantonZ@ramsayhealth.com.au

Close Date: 13th June 2025