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Junior Application Support Analyst

Apply now Job no: 492552
Work type: Full time
Location: NSW
Categories: Information Technology

Qube Ports & Bulk is one of the leading integrated Stevedoring, Bulk Logistics and Port Management service providers in Australia. As an ASX top 100 company, Qube has the size to provide an impressive array of integrated logistics solutions. This service offering is backed up by a national network of 28 capital city and regional port and transport facilities across Australia.

THE ROLE

Based in Head Office overlooking Sydney’s Barangaroo precinct, in this role you will be part of a dynamic team responsible for supporting internal users of both custom and commercial Applications and Systems.

Ideally you will have at least 1 -2 years of experience in a similar role, preferably within a related industry.

KEY RESPONSIBILITIES

  • Providing software support to end-users and customers through multiple channels
  • Performing software product installation and upgrades on workstations and mobile devices
  • Working as part of a team investigating, troubleshooting, resolving and escalating software issues in a timely manner
  • Adhering to the support procedures and maintaining ticket records in ITSM platform.
  • Identifying root cause, bugs and enhancements to prevent future incidents
  • Contributing to and maintaining SLAs (Service Level Agreement) and system standards.
  • Demonstrating professionalism in a high pressure environment

 CRITICAL SKILLS & EXPERIENCE

  • Prior experience working in an Application Support role, where you displayed your passion for delivering superior customer service with enthusiasm and energy
  • A natural and professional communicator
  • Focused on creating positive outcomes for customers
  • A strong communicator with the ability to build rapport quickly
  • Happy working in a fast-paced team environment

We offer an attractive environment and remuneration for high quality candidates and the opportunity to progress your career.

Qube Ports & Bulk values diversity in the workplace and encourages applications from females, Aboriginals and Torres Strait Islanders.

If you would like the opportunity to join our growing business then apply now!

APPLICATIONS CLOSE 23 August 2019

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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