Assistant Director- University Scholarships and Financial Aid
Job no: 516922
Work type: Administrative & Professional
Senior management: Executive VP & Provost
Department: University Scholarships & Fin Aid
Location: Blacksburg Area
Reporting to the Associate Director of Operations, this position is responsible for comprehensive management of financial aid eligibility at Virginia Tech, including verification, ISIR review, and federal, state, and institutional grant fund management. This position ensures daily processing and long-term goals are met. The incumbent is instrumental in developing and achieving the operational goals for the successful delivery of federal, state, and institutional financial aid. Responsibilities include the management of day-to-day activities of financial aid eligibility specialists, for whom the incumbent has direct supervisory duties. Holds the staff accountable by assessing knowledge of program responsibilities, auditing work, and ensuring deadlines are met. Works with other Assistant Director of Operations to coordinate and manage staff workload and provide feedback to staff. Maintains current knowledge relevant to position responsibilities. Analyzes data; researches applicable regulations and best practices; provides recommendations to Associate Directors and the Director of Financial Aid; and develops, provides, and documents training of staff on processing functions. Ensures compliance with all federal and state laws and regulations; and adherence to university policies. Communicates accurately, effectively, and professionally with students, parents, and campus constituents. Counsels the same through financial aid processes. Conducts recruitment, training, supervision, professional development, and evaluation of assigned personnel. Assists the Associate Directors and Director with special projects, as needed. Serves on university committees, as assigned. Performs other duties as assigned, including engaging in outreach to high schools, students, parents and others, as appropriate, regarding financial aid options.
Master’s Degree and related work experience or a Bachelor’s degree and significant related experience or training that may equate to an advanced degree; possess a high energy level and strong work ethic with a commitment to continuous improvement in a dynamic environment that strives to exceed expectations; ability to motivate staff and manage a complex, high volume operation with a high degree of accuracy; demonstrated use of effective problem solving, organizational, communication and interpersonal skills; experience with all aspects of Title IV Financial Aid; ability to interpret policies and procedures and apply judgment in making decisions and granting exceptions; intermediate working knowledge and skills with Microsoft Excel and Word; ability to work cooperatively with a wide range of constituents; willingness to present at outreach events, both on and off campus; ability to effectively collect and analyze data, draw conclusions and assist in developing recommendations; ability to work evenings and weekends, as needed. A commitment to provide excellent customer service; ability to perform independently and as a part of multiple teams; must read, comprehend, and interpret statute, regulations, and institutional policies and procedures.
Master's degree in higher education, business, or public administration or equivalent level of training and/or experience in higher education or a related field; strong supervisory experience; experience effectively collecting and analyzing data, drawing conclusions and assisting in developing recommendations; high level working knowledge of student eligibility and verification requirements; strong command of COD, CPS, NSLDS, and financial aid processing systems.
commensurate with experience up to budget max of $50,000
The successful Candidate will be required to have a criminal conviction check. Virginia Tech is unable to sponsor applicants for work visas for this position. This position is required to work outside normal work hours including evenings and weekends.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at firstname.lastname@example.org during regular business hours at least 10 business days prior to the event.
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