Customer Relations Coordinator
Job no: 517842
Work type: Staff
Senior management: Vice President-Info Technology
Location: Telework Eligible, Blacksburg Area
Categories: Information Systems / Technology
The Cyber Range supports high schools and colleges across the country with infrastructure and other resources to support cybersecurity education. We are looking for a motivated customer relations professional to engage with existing and future cyber range customers, ensuring prompt and courteous service. Primary responsibilities will include communicating with potential customers to provide details on our service portfolio, onboarding new customers, and assisting with outreach to cyber range users and other stakeholders.
The successful candidate will be responsible for quickly responding to incoming questions and service requests, as well as assisting with, and in some cases leading, outreach and business development initiatives. Candidates must have the ability to communicate and interact within distributed teams, demonstrate a strong work ethic and organization skills, work independently with minimal supervision, and adapt quickly to changing environments.
-Bachelor’s degree in business, marketing, public relations, or a related field
-Strong verbal and written communication skills
-Proficient using common office productivity software applications such as the Microsoft Office suite
-Experience in providing high quality customer service
-Demonstrated ability to work effectively in a team environment
-Experience working efficiently without close supervision
-Experience using ServiceNow or similar Customer Service Management software
-Experience using Banner or other invoicing software
-Experience in negotiating software agreements
-Comfortable working with information technology systems
-Ability to work effectively in a fast-paced, high-volume incidents environment
-Experience with competitive formal and informal purchasing processes
-Experience with contract management system(s) such as Cobblestone
-Experience with contract administration and associated responsibilities
The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination or receive approval from the university for a vaccination exemption due to a medical condition or sincerely held religious belief.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Travis DeGrandi at firstname.lastname@example.org address) during regular business hours at least 10 business days prior to the event.
Applications close: Eastern Daylight Time
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