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Job no: 520772
Work type: Staff
Senior management: College of Science
Location: Blacksburg - Main Campus
Categories: Information Systems / Technology
Serve as the Information Systems Administrator providing comprehensive IT support to the School of Neuroscience and Department of Statistics. Duties include providing end user support and training, ensuring endpoints are kept secure, providing patch management services, administering all IT hardware, handling all software orders and licensing approvals, submitting all network service work orders, assisting with website creation and maintenance, maintaining accurate inventories of all IT systems (hardware, software, network services, and data), and installing operating systems and application software for new computing devices. Supports over 400 pieces of IT equipment across eight campus locations for approximately 150 faculty, staff, and students in business, teaching, and research settings.
Bachelors or Associate's Degree in a technical computer-oriented field or equivalent experience and certifications such as the various SANS, CompTIA, or Microsoft certifications. Extensive experience supporting Windows OS X and Linux operating systems and applications. Extensive experience with large storage systems of tens of terabytes. Experience with Microsoft Active Directory and Group Policy management. Experience securing IT environments against system intrusion and malware. Experience troubleshooting hardware and software problems. Experience maintaining and troubleshooting A/V systems. Experience with maintaining file and system backups. Experience troubleshooting network connections, supporting Microsoft Office applications, and maintaining software licenses. Excellent communication and people skills and the ability to work in a diverse work environment. Demonstrated ability to perform effectively under pressure, in the face of frequent interruptions and changing priorities, and with minimal supervision.
• Previous experience in an IT help desk role
• Previous experience in IT procurement and asset management
• Previous experience with A/V systems, Crestron, Extron, Polycom
• Experience with cloud services such as Google Cloud Platform (GCP), Google Workspace for Education, and Amazon Web Services (AWS), Microsoft Office 365.
Commensurate with Experience
The successful candidate will be required to have a criminal conviction check.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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