Student Basic Needs Case Manager

Apply now Job no: 495744
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Student Services

About Us: Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:

Provide client-centered support services, valuable educational opportunities, quality supervision of peer educators, and strong leadership on relevant campus and community committees.

Department Overview:

Operating within the Office of the Dean of Students, the Student Basic Needs Case Manager assists in the assessment and implementation of programs and services designed to help meet the needs of under-resourced students, with an emphasis on those experiencing food and housing insecurity. This position also provides direct service to students experiencing economic hardship and/or seeking out basic need support.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

50% of the time the Student Basic Needs Case Manager must:

  • Campus Food Pantry Operations
  • Supervise student employees including hiring and schedule and task oversight.
  • Coordinate food product procurement (orders, drives, donations).
  • Serve as a liaison to campus and community committees that promote visibility and support for student basic needs.
  • Manage Foundation funds related to service areas.

30% of the time the Student Basic Needs Case Manager must:

  • Case Management Support, Emergency Relief and Referrals
  • Provide consultation and referral support to students with health/nutrition support, food, clothing, housing, and financial needs.
  • Assist in the delivery of emergency funds to students in financial hardship.
  • Document utilization of campus services provided while promoting students’ confidentiality, privacy and security.

20% of the time the Student Basic Needs Case Manager must:

  • Coordination and Partnerships
  • Collaborate with campus partners to coordinate response and dissemination of resources for housing and food access, and financial hardship.
  • Foster partnerships with campus and community resources to identify short and long-term housing and food secure options for students.
Knowledge, Skills, Abilities:
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Minimum Qualifications:

Bachelor’s degree in social work, counseling, education or related field or four years of relevant experience.

Preferred Qualifications:

  • Case management experience, including direct contact with individuals with multiple personal and life challenges.
  • Experience working in a student support role in a higher education setting.
  • Experience working with marginalized and/or vulnerable populations with the ability to engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Must be able to demonstrate respect and integrate cultural sensitivity when providing services.
  • Self-motivated and able to manage independent projects, as well as to collaborate effectively with others.
  • Strong verbal, written, and interpersonal communication skills that can effectively convey information to individuals at various organizational levels.
  • Proficiency with standard computer software (word-processing, spreadsheet, presentation, Google apps) and experience with electronic record keeping and database software.
  • Knowledge of student security and privacy requirements including FERPA (Family Educational Rights and Privacy Act).
  • Knowledge of available support resources in the Treasure Valley area that can assist students in meeting their basic needs.
  • Master’s degree in social work, counseling, education or related field.
Salary and Benefits:

Salary ranges from $44,574.40 up to $48,006.40  depending on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Please provide a cover letter indicating interest and qualifications as well as a resume with employment history. 



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Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
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Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report