REPORTS TO: Senior Clinical Operations Manager
RELATIONSHIPS: Clinical Team Manager of assigned patients, Patient, Family, Hospital Staff,
Physicians, Vendors, Contract and Regulatory Community Agencies, Third Party Payors, Care Delivery
Team and numerous other URMHC departments.
HOURS: Fulltime, on-call and holiday rotation required
I. Direct Patient Care Duties:
A. Develops and revises plan of treatments and discharge plan in conjunction with patient, family, physician, care delivery team and third-party payors including obtaining medical orders and approval of medical services.
B. Provides an environment, which promotes respect for the patients, their privacy, confidentiality and property.
C. Initiates appropriate preventive and rehabilitative strategies.
D. Consults with and educates the patient, family and other team members regarding disease process, self care techniques and preventive strategies.
E. Provides supervision of LPN to ensure patient health, safety, and compliance with plan of care.
F. Directs, coordinates, evaluates and supervises the quality of patient care services provided by the Home Health Agency.
G. Interacts with patients, physicians, referral sources, and others in a manner conducive to continued positive relationships.
H. Supports Care Management philosophy. This includes collaborative customer focused planning, and case management designed to meet individual health and service needs and promote quality and cost-effective outcomes.
I. Assures the completion of all appropriate clinical records needed for compliance with state and federal legislation and the delivery of seamless service within established timeframes.
J. Maintains current knowledge of all available URMHC and community-based services.
K. Flexible and willing to visit patients based on need and not geography.
L. Ensures problem resolution at the point of contact.
M. Ensures authorization and release of information form has been signed by patient or responsible party.
N. Attends patient care conferences on patients assigned to his/her care.
II. Participates in the attainment of the Agency operational and financial objectives.
A. Monitors results, progress and takes corrective action on quality indicators, including the level of customer satisfaction with the RN function.
B. Understands the importance of the RN function and its impact on patients, other care providers, readmission, productivity, utilization, revenue and expense.
C. Pursues efforts to reduce or eliminate avoidable costs and errors.
D. Responds to findings of various Quality Management reviews/audits and ensures resolution of potential problem areas.
E. Maintains productivity requirements.
F. Ensures that appropriate visit authorizations are in place and that visit documentation reflects the medical necessity for services.
III. Contributes to an environment of professional growth, learning, trust and mutual respect for all employees.
A. Promotes the recognition, respect and celebration of the diversity of our workforce.
B. Participates in education including orientation, in-service training programs and self-development, as needed.
C. Demonstrates commitment, professional growth and competency.
D. Responsible for the Key Performance Indicators (KPI’s) established by their manager.
E. Performs other duties as requested.
1. New York State Licensed RN.
2. One year of experience as a clinical nurse in a hospital and one year of recent experience in certified home health care required.
3. Independent working with and have functional knowledge of agency EMR is required.
4. Strong critical thinking skills, the ability to follow standards/procedures, and make appropriate clinical judgments to provide safe and effective client care.
5. Ability to work independently with minimal supervision, adapt to change, and manage a variety of assignments while establishing priorities and ensuring the necessary duties are completed.
6. Strong interviewing, assessment and communication skills.
7. Ability to exercise initiative and independent judgment.
8. Ability to build and maintain professional relationships.
9. Current NYS driver’s license
UR Medicine Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, protected veteran status, or status as a qualified individual with disability.