Division of Business Services
Office of Professional Development
1990 West Camelback Road, Phoenix, Arizona 85015

Salary: $52,799.97 - $56,453.28 Annually 

Grade: 20

Closing Date: November 29, 2024

Would you like to be part of an amazing team that makes Arizona thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as a Training Officer 2 who will develop agency-wide training curriculum for the Department employees. This role includes designing, implementing, and evaluating course materials that meet industry standards and Department goals. The Training Officer collaborates with leadership on training and development, coordinates computer-based training, and identifies ongoing training needs through assessments, surveys, and consultations with subject matter experts (SMEs). Additionally, the officer establishes educational goals, creates curriculum, instructor guides, produces audio and visual materials for training initiatives.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Designs, develops, and revises courses for delivery in a variety of media to all Department employees.
• Uses instructional-system design model to ensure effective training and uses training technology to develop and deliver learning products.
• Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analyst and policy staff.
• Evaluates training to assess training impact.
• Communicates evaluation data to stakeholders and modifies training based on evaluation data.
• Research Department policies and procedures, State and Federal guidelines, databases, legal requirements, services, knowledge and skills levels needed for course development.
• Research and drafts training materials.
• Performs routine administrative tasks in support of own work.
• Works with technical expert in assigned area of training and assists to ensure training goals are met.
• Interviews SMEs on organizational requirements and performance measures.

Knowledge of:
• Adult learning principles; principles of employee development and training.
• Learning managing systems; project planning concepts and practices; collaboration, media such as google suite; instructional design strategies and methods.
• Evaluations Phillips ROI Model preferred; nature of the learning process; trends in employee training; and administrative and management theory and practices.

Skills in:
• Customer Service and team building; group dynamics and facilitation; instructional system design, including distance learning technology.
• Interpersonal relations; maintaining large volumes of information about complex programs.
• Problem analysis, research, and resolution; reporting, organization, scheduling and/or tracking information; and using computer applications, such as Google Workspace.

Ability to:
• Plan, organize, and coordinate execution of training programs; evaluate and improve training program materials and courses.
• Establish and maintain effective working relationships with individuals, groups, and representatives of diverse agencies.
• Adapt and maintain effectiveness when experiencing major changes in work tasks or work environment; adjust effectively to new work structures, process, or requirements;
• Learn State and Federal guidelines, policies, procedures, and rules related to Department services; speak and write effectively; and become knowledgeable in mainframe case management and related performance measures.

The ideal candidate for this position will have:

• Bachelor’s degree or higher in an applicable subject area such as Human Resources Development, Adult Education, Psychology, English, or similar field.
• Once year experience in supervision.
• One year of experience training adult learners as a full-time trainer, responsible for instruction and group or team facilitation.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Norma Pina at (480) 952-7560 or npina@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contact (480) 952-7560 or npina@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.