1740 West Adams Street Suite 3600

Phoenix, Arizona 85007

Annual Salary Range: $42,000 - $46,000

Grade: 17

This position will close Monday July 28, 2025  

The Licensing Specialist is familiar with relevant statutes and rules and is able to process all license application and renewal types, as assigned, in a timely manner utilizing critical thinking skills.

The Licensing Specialist processes all application types for the Massage Therapy Board.

The Licensing Specialist will also follow up on deficient items in a timely manner.

The Licensing Specialist will perform any other responsibilities as required.

• Analyze, verify, interpret, and track primary source documentation received in support of license applications to determine validity and completeness of documents and identify deficiencies

• Respond to requests either verbally or in writing regarding application status and processes related to Arizona licensure ensuring that statutes and rules are followed

• Other duties as assigned as related to the position

Knowledge of:

• Department policies/procedures

• Arizona Revised Statutes

• Credentialing process

• Database software

• Google Suite

Skills in:

• Effective oral and written communication

• Customer Service (telephone and email)

• Problem solving techniques

• Detail oriented

• Organization

Ability to:

• Understanding the relevance of the information required

• Gathering all required information for licensing

• Analyze information pertinent to licensure

• Work in a fast-paced environment

• Adapt to changing priorities

• Previous experience in credentialing in a regulatory environment or one year experience in credentialing

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance