Title: MCS Supervisor (Operations)

State Role Title: Prog Admin Specialist II

Hiring Range: $60,000-$65,000

Pay Band: 5

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking an Motor Carrier Services (MCS) Supervisor to supervise the Operations Team. This position will assist the section manager in overseeing the International Registration Plan (IRP), Federal Motor Carrier Safety Administration (FMCSA)'s Performance and Registration Information Systems Management (PRISM), International Fuel Tax Agreement (IFTA), and EZFleet programs and serve as acting manager when the section manager is absent. The incumbent will educate and provide program assistance to staff and motor carrier customers and share information about DMV services and benefits Virginia offers to the motor carrier industry that is applicable to their business.

Responsibilities Include:
• Clearly communicating the goals and objectives of the unit for all staff and ensuring training schedules and requirements are communicated clearly
• Ensuring paperwork for new employees are submitted timely to prevent any processing delays upon first day of employment
• Supervising the programs and staff through quality control of the programs and assuming full responsibility for the work center in the absence of the Office Manager
• Serving as the PRISM program Coordinator which is a Federal partnership with FMCSA, Virginia, and law enforcement
• Assisting with the review and completion of financial reconciliations, deposits, transmittals, refunds and assessments
• Representing Virginia at IRP, PRISM and/or IFTA meetings and conferences involving other IRP and IFTA member jurisdictions as needed

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Working knowledge and full utilization of management principles and practices for service and production operations, process improvement methods, communication techniques, training needs assessment, and personnel rules and regulations. Demonstrates ability to manage and direct staff. Demonstrates skills in leadership and human resource management.
• Ability to develop reports, training and procedural documents
• Working knowledge of accounting principles and practices
• Demonstrate ability to composing information in a clear, direct, and logically manner both orally and in writing
• Ability to understand and apply mathematical concepts to calculate and verify tax computations
• Experience accurately articulating information to customers and communicating in a courteous, professional and tactful manner
• Experience providing quality customer service in a fast-paced and team-oriented environment while motivating others
• Experience managing multiple assignments simultaneously, working under pressure during peak workload periods, and the ability to adapt to changing work demands and environments
• Excellent keyboarding, and PC skills

Additional Considerations

• Working knowledge of International Registration Plan (IRP), PRISM, and International Fuel Tax Agreement (IFTA)
• Knowledge of federal and state laws and regulations pertaining to the licensing, tax, and operational requirements of motor carriers
• Experience interpreting and applying tax and registration laws, rules, regulations, policies and procedures
• Knowledge in Commercial Motor Vehicle

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.