Title: DLQA Program Specialist

State Role Title: Prog Admin Specialist II

Hiring Range: $ 62,135 - $71,455

Pay Band: 5

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmvnow.com

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a Driver Licensing Quality Assurance Program Specialist. The Driver Licensing Quality Assurance department supports DMV’s mission by conducting all commercial vehicle pre-trip inspections and road skills testing, providing oversight and auditing of all driver training schools, driver improvement clinics and third party testers regulated by the Virginia Department of Motor Vehicles to ensure compliance with regulations and statutory requirements.

This position serves as the agency’s subject matter expert for the Commercial Skills Test Information Management System (CSTIMS), tablet testing equipment, and compliance functions within the driver certification and examiner program. Acts as a liaison between DMV, IDEMIA, and third-party stakeholders to resolve technical issues, implement updates, and maintain communication regarding process improvements. Manages the statewide scheduling of driver certification examiner training programs, oversees audit tracking for driving schools, and represents the agency during annual APR and FCMSA audits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

•Comprehensive knowledge of driver licensing laws and regulations, including state and federal standards (e.g., AAMVA, FMCSA, CDL)
•Strong technical aptitude with ability to troubleshoot software and hardware issues
•Advanced computer skills, including record management and audit tracking within DMV systems (e.g., CSTIMS, MySelect)
•Strong knowledge and experience with DMV operations
•Problem-solving skills to address discrepancies in testing or audits and resolve operational challenges
•Skilled at training delivery, documentation, and process improvement
• Excellent communication, organization, and time management abilities

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.